American Standard of Healthcare

Administrative

Administrative

American Hospital Dubai is a learning Organization. We firmly believe that one of our main strengths is our talented and diverse workforce. It is important to us that we provide an environment where each individual is given the opportunity to continuously grow and succeed. Our Hallmarks are integral part of our service philosophy and we also offer in-house Customer Service and Management Development Programs.

 

Patient Relation Representative, Outpatient Clinics – Western Educated / Far Eastern educated and trained

The American Hospital Dubai is seeking to recruit young energetic, customer care centered and organized Patient Relations Representative for our OPD Clinics. The responsibilities comprises of all the front office functions including patient relations, appointment scheduling, telephone duties, patient registration, insurance verification, filing, cashiering, computer work and serves as an interpreter for the unit.

 

Key Competencies Desired:

 

Attention to detail

Customer-focused

Problem Solving

Effective Communication

Initiative

Reliability

Professionalism

Team Oriented

Duties include but not limited to:

 

Work at the front reception desk, answer phones, greet and communicate with patients and providers

Scheduling, canceling, and rescheduling patient appointments

Checking in patients and properly documenting registration

Insurance verification and verification of patient demographics

Explain and hand out patient’s rights & responsibilities to the patient.

Ensure having updated patients details and signed consent every 6 month’s upon patients attendance to the hospital as per HPP

Inform walk in patients regarding waiting time to ensure better customer care

Getting authorization, collecting co-pays and cash from patients

Entering charges, payments in the computer

Liaise with Insurance & Finance Department

Follow up on all cash outstanding, note all remarks & resolve late charges. All issues related to outstanding delays, changes in charges or charge waver has to be pre approved by the Clinic/Unit manager. 

Duties include but not limited to:

 

Diploma/Degree with recognized Institution/University

2-3 years of experience essential in customer service role preferably in healthcare setup or related

Hands on experience in handling insurance verification/cash

Excellent English communication skills are must

Proven computer skills essential

Previous Health care experience highly beneficial/ Medical Terminology /or exposure to medical environment a definite advantage

Email your Resume

 

 

Store Assistant – Materials Management Department

Receiving, storing & distribution of all items, conducting staff accommodation inventory and relocation/transfer housing furniture.

 

Requirements:

 

Graduate from a recognized university

5 years’ experience in the distribution of medical supplies

Excellent computer skills

Good communication skills

Private hospital experience preferred

Email your Resume

Housekeeper, Housekeeping – Facilities Management Department

Ensures that the assigned area of responsibility is cleaned according to Hospital policies and procedures. Ensures that the assigned tasks are completed within the duty period and possesses the skills required to operate equipment and is flexible in order to respond to a change of area/task whenever required. Should be aware of the need to use chemicals in a safe manner and to utilize resources economically. Plays an active role in waste management code of practice. Updates Supervisor in advance of any discrepancies, materials requirement, safety clothing and consumables needed to complete the assigned tasks. Ensures equipment is used, stored cleaned and maintained in a safe manner. Completes pending tasks from previous shifts and reports all incomplete assignments in time. Maintains work area’s trolleys and equipment clean and tidy at all times. Ensures safekeeping of housekeeping keys. Ensures that lost and found property is immediately handed over to the security.

 

Requirements:

 

Completed elementary education

2-3 years experience as housekeeper

Strong Physical ability and stamina to perform tasks well

Hospital experience a definite plus

Basic Medical Housekeeping Certificate (JCAHO preferred)

Strong Physical ability and stamina to perform tasks well

Ability to communicate easily with different nationalities and adequacy of written and spoken English

Email your Resume