Patient & Visitors Guide

At American Hospital our patients are our honored guests

Welcome to American Hospital Dubai, a world-class facility in which our healthcare team is committed to serving you with compassion and the very best in quality medical care.

We maintain state-of-the-art diagnostic equipment within our clinical departments, Emergency Room, operating rooms, Intensive Care Units, and other areas. Our team of internationally qualified medical and support staff is committed to providing American standards of healthcare and customer service.

We are very proud of all our staff members, who work hard to provide you with high-quality medical care, together with warmth, a caring attitude and always with absolute patient care and customer service in mind.

If you have any questions about your care, at any time, please do not hesitate to ask your Physician or Nurse. You can also feel free to ask your nurse for assistance if you require the service of a Patient Relations Representative.

We kindly request that you complete the ‘Patient Satisfaction Survey’, which will provide us with your feedback before you leave. This will allow us the opportunity to further improve our services in the future.

We appreciate you choosing American Hospital Dubai as your healthcare provider and, from all of us, our very best wishes for a speedy recovery!

HEALTH AND SAFETY

The health and safety of patients is our primary concern. The following information is offered with your well-being and comfort in mind.

  • Your bed can be raised and lowered automatically. Your Nurse will demonstrate these functions.
  • At bedtime, the bed is placed in the low position with the side rails raised. The rails will not obstruct you from getting in and out of bed, but will actually provide a handrail for you to steady yourself.
  • Your Nurse will demonstrate the Nurse Call system to you. Please use this system to call your Nurse for assistance to get out of bed.
  • Please do not cover your light as this can lead to over-heating.
  • Windows inpatient rooms are not allowed to be opened.

SMOKING

The American Hospital Dubai is a non-smoking hospital and maintains a smoke-free environment throughout the facility for our patients, staff, and visitors. We thank you for your cooperation with this policy. Smoking is permitted outside the hospital in the front courtyard area.

PERSONAL ELECTRICAL APPLIANCES

Should you wish to use personal electrical appliances not provided by the Hospital please inform your Nurse, who will arrange for our engineering staff to check and test the equipment prior to use.

FIRE SAFETY

For the safety of all patients and visitors, fire testing and fire drills are regularly conducted and all Hospital staff is fully trained in the correct fire response. If you hear a fire alarm, please remain calm and wait for instructions from your Nurse. In the event that you notice a fire:

  • Notify staff members immediately
  • Do not use elevators; always use the stairways

Remember, the best approach to fire safety is prevention. Please cooperate with the hospital regulations concerning the NO SMOKING rule and the use of personal electrical appliances.

HAND HYGIENE

Hand hygiene helps prevent you and your loved ones from getting an infection and spreading germs. Wash your hands often, especially after touching objects or surfaces in the Hospital,  before eating and after using the restroom.

LOST AND FOUND

To report any missing or found items, please contact the Nurse or Manager who will, in turn, contact our Security Department.

FLOWERS

No large flower arrangements are allowed to be kept outside in the corridor as this can block the hallway and may become a fire hazard.

FOOD

Large quantities of food are not allowed in patient rooms or in the unit waiting rooms.

PAIN MANAGEMENT

American Hospital Dubai provides a pain management service that offers you a wide range of pain treatments. These include post-surgery pain management, chronic pain management, interventional pain management, and cancer pain management. Should you wish to discuss any of these options, please ask to speak to your Anesthesiologist or the Pain Management Nurse.

FALLS REDUCTION PROGRAM

American Hospital Dubai has a Falls Reduction Program that is aimed at identifying patients who might be at risk of falling while in the Hospital. Sometimes a different environment, a different bed, IVs, certain surgical procedures or different medications may make it more difficult for you to get around safely. A review of your risks will be done by your Nurse upon admission as part of your full admission assessment. You may see a sign on the outside of some patient rooms or a written information sheet inside the room that will help you as a patient as well as your family members or visitors to assist in keeping you safe from falls. Please read this information.

VISITING HOURS

We kindly request that all children be supervised by adults during visits to both inpatient and outpatient areas at all times.

Please note: special visiting arrangements can be made. Kindly refer to the Head/Charge Nurse on shift. Please also note that, with regards to visiting hours, the rights and wishes of other patients should be respected.

UNIT

VISITING HOURS

General Care Units

10:00 to 22:00

Pediatric Unit

10:00 to 22:00

Maternal Newborn Unit

10:00 to 22:00
Only parents allowed in the newborn nursery

ICU

10:00 to 22:00

Restricted to immediate family/close friends and should not exceed 2 visitors per room at any time.
Some visiting hours are flexible according to the patient’s condition.
No child under the age of 4 years is permitted to visit the ICU/CICU without prior approval from the Nurse in charge.

Labour & Delivery

10:00 to 22:00
Restricted to 2 support persons (no children permitted)

Neonatal ICU

10:00 to 22:00
Restricted to parents and grandparents

 

 

FOOD SERVICES

Patient meal service timings are as follows:

Breakfast

7:00 to 8:00

Lunch

12:30 to 13:30

Dinner

18:30 to 19:30

  • Patients are requested to ensure that their menu cards are completed and handed in before 19:00 for the next day’s meals.
  • Patients with special dietary requirements may consult our fully qualified Dietitian, who will be happy to assist you with your needs.
  • The Hospital encourages and strongly recommends that patients and visitors utilize the in-house food services provided. Daily menu choices are available. Alternative meals may be provided with adequate notice. Visitors are encouraged to eat in the ground floor cafeteria.
  • Externally prepared food is permitted in the patient rooms in single meal quantities. Visitors who bring food into the Hospital will be responsible for the removal of food debris and utensils in a timely manner. Please note that no external cooking equipment, such as open flame burners, gas appliances or other cooking equipment, will be permitted in the Hospital.

If you have any comments and suggestions about the foodservice please ask your Nurse to contact the Food Nutrition Manager.

 

OTHER USEFUL INFORMATION

  USEFUL NUMBERS

Coffee Shop

Telephone EXT. 6803

Sandella’s Flatbread Cafe

Telephone EXT. 6802

Gift Shop

Telephone EXT. 6804

Flower Shop

Telephone EXT. 6270

The above shops are located in the main lobby and are open daily from 08:00 to 21:00.
The gift shop delivers a complimentary newspaper to your room daily.

 

GIFT AND FLOWER SHOP

The Gift and Flower Shop is located in the lobby of the Main Building. It is open daily from 8 AM to 9 PM.

Flowers and chocolates can be delivered to patients admitted at American Hospital Dubai and make a special ‘Get Well’ gift. The Hospital requires authorization for credit card payments.

Gift Shop contact details:
Tel +971 4 377  6804
flowercorner@ahdubai.com

 

COFFEE SHOP

The Coffee Shop situated in the main lobby of the Hospital serves a range of refreshing drinks, sandwiches, cakes, and pastries. It is open daily from 7 AM to 7 PM.

 

OUTPATIENT PHARMACY

Open daily from 8 AM to 8 PM

 

SECURITY

Available 24 hours

 

LOST & FOUND

American Hospital Dubai Security division is responsible for investigating any report of lost or found property.

 

WHEELCHAIRS

Available for use in the Hospital by both our in-patients and out-patients upon request

 

SPACIOUS PARKING

Ample free parking is available around the Hospital’s Emergency building, Outpatient Clinic, and main entrance. Valet parking (paid service) is also available at the Hospital’s main entrance.

 

ATM CASH MACHINES

Available at three locations:

  1. Outpatient Clinics Building’s entrance
  2. Bed Tower lobby
  3. Emergency waiting area

 

DIRECT TELEPHONE LINE

Direct calls are available to all our rooms