Patient & Visitors Guide

Welcome to American Hospital Dubai. We are dedicated to providing you with world-class healthcare services, the very best in medical care.

We promise you this: Each member of American Hospital Dubai is committed to your well-being and will address your every single need and concern with empathy, compassion, and individualized attention as they accompany you on your journey back to wellness.

In everything that we do, we are driven by our fundamental value: complete patient-focused care. This is our highest purpose. Our range of Clinical Departments, Emergency Room, Operating Rooms, Intensive Care Units, and other areas are staffed by highly-skilled, caring, and experienced specialists, doctors, nurses, and technicians, and we believe in equipping them with the latest, most advanced diagnostic equipment to ensure our patients receive the best quality of treatment and care.

We take pride in the fact that every single member of our hospital’s staff is driven by the values of selfless service, understands the true meaning of patient care, and upholds the highest values of integrity and sincerity in discharging their responsibilities as healthcare providers and caregivers.

We are here to answer all your questions on your care program at any time. Please do not hesitate to ask your physician or nurse for any clarification, assistance, support or if you require the services of a Patient Relations Representative. Your complete satisfaction is our goal, and we are continuously working to deliver the best quality of care at all times, so we request you to kindly spend a few minutes to fill out the ‘Patient Satisfaction Survey’, before you leave. Your feedback is extremely valuable in helping us further improve our services.

We sincerely thank you for placing your trust in American Hospital Dubai, and from all of us, we extend our very best wishes for your speedy recovery.


The health and safety of patients is our primary concern. Our facilities and equipment for patients in the rooms have been designed with your comfort, convenience, and ease of access in mind. Please read the following points that will help you experience the utmost comfort and safety in the room:


  • Your bed can be raised and lowered automatically. Your nurse will demonstrate these functions to help you follow them.
  • At bedtime, the bed is placed in the low position with the side rails raised. The rails will not obstruct you from getting in and out of bed but will actually provide a handrail for you to steady yourself.
  • There is a Nurse Call system installed in your room, with easy access to your bed. Your nurse will demonstrate how it can be used in case you wish to call for assistance to get out of bed.
  • Please do not cover your light by the bed as this can lead to its over-heating.
    Kindly note that windows in-patient rooms are not allowed to be opened.


Should you wish to use personal electrical appliances in the room not provided by the hospital, please inform your nurse, who will arrange for our engineering staff to check and test the equipment prior to use. Your safety is important to us.


Large quantities of food are not allowed in patient rooms or in the unit waiting rooms.


We request you to wash your hands often, especially after touching objects or surfaces in the hospital, before eating, and after using the restroom. Hand hygiene helps prevent you and your loved ones from getting an infection and spreading germs.


American Hospital Dubai is a non-smoking hospital and maintains a smoke-free environment throughout the facility for patients, staff, and visitors, including in patient rooms. We thank you for your cooperation with this policy. Smoking is permitted outside the hospital in the courtyard area.


Patient meal service timings are as follows:

Breakfast    7:00 to 8:00
Lunch       12:30 to 13:30
Dinner      18:30 to 19:30

  • Patients are requested to ensure that their menu cards are completed and handed in before 19:00 for the next day’s meals.
  • Patients with special dietary requirements may consult our dietitian, who will be happy to assist you with your needs.
  • The hospital encourages and strongly recommends that patients and visitors utilize the in-house food services. We have an excellent daily menu of choices. Alternative meals may be provided with adequate notice. Visitors are encouraged to eat in the ground floor cafeteria.
  • Externally prepared food is permitted in patient rooms in single meal portions. Visitors who bring food into the hospital are requested to ensure the food remains and utensils are neatly packed away to be taken back with them. Please note that no external cooking equipment, such as open flame burners, gas appliances or other cooking equipment, will be permitted in the hospital.

If you have any comments and suggestions about the food service, please ask your nurse to contact the Food Nutrition Manager.


We kindly request that all children be supervised by adults during visits to both inpatient and outpatient areas at all times.

Note: Special visiting arrangements can be made. Kindly refer to the Head/Charge Nurse on shift. Please also note that with regards to visiting hours, the rights and wishes of other patients should be respected.

General Care Units: 10:00 to 22:00

Pediatric Unit: 10:00 to 22:00

  • Maternal Newborn Unit 10.00 to 22.00. Only parents allowed in the newborn nursery

ICU: 10.00 to 22.00

  • Restricted to immediate family/close friends and should not exceed 2 visitors per room at any time.
  • Some visiting hours are flexible according to the patient’s condition.
  • No child under the age of 4 years is permitted to visit the ICU/CICU without prior approval from the Nurse in charge.

Labour & Delivery: 10.00 to 22.00

  • Restricted to 2 support persons (no children permitted).

Neonatal ICU: 10:00 to 22:00

  • Restricted to parents and grandparents.



For the safety of all patients and visitors, fire testing and fire drills are regularly conducted, and all hospital staff is fully trained in the correct fire response. If you hear a fire alarm, please remain calm and wait for instructions from your nurse. In the event that you notice a fire:

  • Notify staff members immediately.
  • Do not use elevators; always use the stairways.
    Remember the best approach to fire safety is prevention. Please cooperate with the hospital regulations concerning the NO Smoking rule and the use of personal electrical appliances.


To report any missing or found items, please contact the Nurse or Manager who will, in turn, contact our Security Department.


No large flower arrangements are allowed to be kept in the corridor outside in-patient rooms as this can block the hallway and may become a fire hazard.



American Hospital Dubai provides a pain management service that offers you a wide range of pain treatments. These include post-surgery pain management, chronic pain management, interventional pain management, and cancer pain management. Should you wish to discuss any of these options, please ask to speak to your Anesthesiologist or the Pain Management Nurse.


American Hospital Dubai has a Falls Reduction Program that is aimed at identifying patients who might be at risk of falling on the hospital’s premises as sometimes, a different environment, a different bed, IVs, certain surgical procedures or different medications may make it more difficult for you to get around safely.

Upon admission, as part of your full admission assessment, a nurse will conduct a review of your fall risks. You may see a sign on the outside of some patient rooms or an information sheet inside the room on these risks. This guide will help you as a patient, as well as keep your family members or visitors informed so they can assist you and keep you safe from falls.


We make every effort to ensure that patients, patients’ families, and visitors can avail of all necessary amenities and facilities on the hospital’s premises.

  • Coffee Shop Telephone EXT. 6803
  • Bean There Cafe Telephone EXT. 6802
  • Gift Shop Telephone EXT. 6804
  • Flower Shop Telephone EXT. 6270

(The above shops are located in the main lobby and are open daily from 08:00 to 21:00. The gift shop delivers a complimentary newspaper to your room daily.


The Gift and Flower Shop is located in the lobby of the Main Building. It is open daily from 8 AM to 9 PM.

Flowers and chocolates can be delivered to patients at American Hospital Dubai as also special ‘Get Well’ gifts. The hospital requires authorization for credit card payments.
Gift Shop contact:

Tel +971 4 377 6804


The Coffee Shop situated in the main lobby of the hospital serves a range of drinks, sandwiches, cakes, and pastries. It is open daily from 7 am to 7 pm.


Open daily from 8 am to 8 pm.


Available 24 hours


American Hospital Dubai Security division is responsible for investigating any report of lost or found property.


Available for use in the Hospital by both our in-patients and out-patients upon request


Ample free parking is available around the Hospital’s Emergency building, Outpatient Clinic, and main entrance. Valet parking (paid service) is also available at the Hospital’s main entrance.


Available at three locations:
1. Outpatient Clinics Building’s entrance.
2. Bed Tower lobby.
3. Emergency waiting area.


Direct calls are available to all our rooms.