Patient & Visitors Guide

Welcome to American Hospital Dubai, where we are steadfast in our resolve to provide excellent medical care and exemplary healthcare services.

You can rest assured that the staff at American Hospital Dubai is fully committed to your overall well-being. With a deep understanding, empathy, and individualized care, we support you on your journey to recovery and improved health.

In all our endeavors, we are guided by our core principle: comprehensive patient-centered care, which stands as our paramount objective. Our array of Clinical Departments, Emergency Room, Operating Rooms, Intensive Care Units, and other facilities are manned by exceptionally skilled, compassionate, and seasoned specialists, physicians, nurses, and technicians. We believe in equipping them with cutting-edge diagnostic equipment to guarantee our patients receive the highest caliber of treatment and care.

We take immense pride in the dedication of each member of our hospital’s staff, who exemplify the values of altruistic service, comprehend the genuine essence of patient care, and uphold the utmost standards of integrity and sincerity in fulfilling their roles as healthcare providers and caregivers.

We are available to address any inquiries regarding your care program at all times. Please feel free to seek clarification, assistance, or support from your physician or nurse, or request the services of a Patient Relations Representative if needed. Our primary aim is your complete satisfaction, and we are consistently striving to provide the highest quality of care. Therefore, we kindly ask you to take a few moments to complete the 'Patient Satisfaction Survey' before your departure. Your feedback is greatly valued as it assists us in enhancing our services further.

We express our sincere gratitude for entrusting American Hospital Dubai with your care. On behalf of our entire team, we extend our heartfelt wishes for your swift recovery. Now, let’s explore the main aspects of patient care and walk you through the services tailored specifically for our visitors.

 

IN-ROOM HEALTH & SAFETY GUIDE FOR PATIENTS:

Your health and well-being are our top priorities at American Hospital Dubai, and for this reason, we have streamlined some essential information and guidelines below, to provide insights into maintaining a safe environment within the confines of the patient’s room. We’ve taken into consideration critical aspects like infection prevention, emergency procedures, medication management, and injury prevention. By adhering to the guidelines outlined in this guide, patients can play an active role in safeguarding their health and minimizing risks while receiving care within our premises:

BED AND NURSE CALL SYSTEM:

Your bed is equipped with automatic raising and lowering capabilities. Your assigned nurse will provide a demonstration on how to operate these functions for your convenience. At bedtime, the bed will be adjusted to a low position with raised side rails. These rails are designed to assist you in steadying yourself and will not obstruct your movement in and out of bed.

Furthermore, a Nurse Call system has been installed in your room, conveniently accessible from your bed. Your nurse will demonstrate its use in the event you require assistance.

We kindly request that you avoid covering the bedside light to prevent overheating.

Please be aware that windows in patient rooms are not permitted to be opened.

Your adherence to these guidelines ensures a safe and conducive environment. Feel free to engage with your nurse for any assistance.

PERSONAL ELECTRICAL APPLIANCES:

Ensuring your safety is of utmost importance to us. If you wish to use any personal electrical appliances in your room that are not supplied by the hospital, kindly notify your nurse. Our engineering staff will be arranged to inspect and test the equipment before its use.

Your cooperation in promptly informing the nursing staff ensures the proper assessment and validation of personal electrical devices, contributing to a secure environment within our facility.

FOOD

Please avoid keeping large quantities of food in the patient rooms or waiting areas for cleanliness and safety reasons.

HAND HYGIENE

You’re requested to maintain frequent hand hygiene, and wash your hands particularly after coming into contact with objects or surfaces within the hospital, before meals, and after restroom use. Practicing proper hand hygiene aids in preventing infections and the spread of germs to yourself and others around you.

SMOKING

American Hospital Dubai upholds a smoke-free policy across its premises, including patient rooms, to ensure a healthy environment for patients, staff, and visitors. We appreciate your cooperation with this regulation. Smoking is permitted only in the designated courtyard area outside the hospital. We value your efforts to maintaining a healthy and smoke-free atmosphere within our facility.

 

IN-ROOM FOOD SERVICES AND VISITOR RULES:

The schedule for patient meal service is outlined below:

Breakfast:  07:30 - 08:30
Lunch:       13:30 - 14:30
Dinner:      18:30 - 19:30

  • Patients are urged to complete and hand in their menu cards before 19:00 for the following day’s meals.
  • Patients with specific dietary requirements are encouraged to consult our dietitian for personalized assistance.
  • We strongly advise patients and visitors to utilize our in-house food services, offering a diverse daily menu selection. However, special dietary requests can be accommodated with advance notice too. Visitors are encouraged to dine in the ground-floor cafeteria.
  • Outside food is allowed in patient rooms in single meal portions only. Visitors bringing food into the hospital must ensure it is properly packaged and utensils are neatly stored to be taken with them upon departure. Please note that external cooking equipment, including open flame burners and gas appliances, is strictly prohibited within the hospital premises.

Should you have any comments or suggestions regarding the food service, we encourage you to ask your nurse to communicate with the Food Nutrition Manager. Your feedback is greatly appreciated and helps us continually enhance our food services.

VISITING HOURS

We humbly request that adults supervise all children during visits to both inpatient and outpatient areas at all times. Visitors are permitted to visit patients in the specified units during the following designated hours:

  • General Care Units 10:00 to 22:00
  • Pediatric Unit 10:00 to 22:00
  • ICU 10:00 to 22:00
  • Labour & Delivery 10:00 to 22:00
  • Neonatal ICU 10:00 to 22:00

Please note:

  • Special visiting arrangements can be made by contacting the Head/Charge Nurse on duty. Additionally, we kindly remind visitors to respect the visiting hours and the rights and preferences of other patients.
  • Visitation is limited to immediate family and close friends, with a maximum of 2 visitors per room at any given time. Flexibility in visiting hours may be accommodated based on the patient’s condition.
  • For the ICU/CICU, visitors under the age of 14 are not permitted unless prior approval is obtained from the nurse in charge.
  • For Labor & Delivery/ Neonatal units, we allow a maximum of 2 support persons with no children permitted.

GENERAL SAFETY RULES ON HOSPITAL PREMISES:

Adhering to the general safety regulations within the hospital premises is essential for safeguarding the health and safety of patients, visitors, and staff. These regulations serve to prevent accidents (including loss of life, belongings or property), mitigate hazards, and uphold a safe environment conducive to recovery and treatment.

FIRE SAFETY

To ensure the safety of all patients and visitors, various fire testing and drills are conducted at regular intervals. This allows for all hospital staff to undergo comprehensive training in the appropriate response to fires.

In the event of a fire alarm, please remain calm and await instructions from your nurse. If you notice a fire:

  • Immediately notify staff members.
  • Avoid using elevators; utilize stairways instead.
  • Prevention is key to fire safety. Please comply with hospital regulations regarding the NO Smoking policy and the use of personal electrical appliances.

LOST AND FOUND

In accordance with American Hospital’s policy, the placement of flowers in corridors of the hospital is regulated to ensure the safety and accessibility of the environment. Large flower arrangements are not permitted in the corridors outside in-patient rooms, as they have the potential to obstruct pathways and pose a fire hazard. This measure is implemented to maintain clear and unobstructed corridors, facilitating safe passage for patients, staff, and visitors. By adhering to this policy, we prioritize the well-being and safety of all individuals within the hospital premises.

OUR SPECIAL SERVICES FOR PATIENTS:

At American Hospital, we understand the importance of providing convenient amenities to enhance the experience of our patients, visitors, and staff. Our variety of amenities and accommodations extend beyond traditional healthcare services, including pain management, assistance with safe mobility, interpreter services, and patient advocacy programs. Those amenities ensure that the patients and visitors feel comfortable, valued, respected, and well-cared for throughout their stay at the hospital.

PAIN MANAGEMENT

Our specialized patient services encompass pain management, offering a comprehensive array of pain treatments. These services comprise post-surgery pain management, chronic pain management, interventional pain management, and cancer pain management. If you wish to explore these options, kindly request a discussion with your anesthesiologist.


FALLS REDUCTION PROGRAM

To enhance patient safety, the Falls Reduction Program at American Hospital Dubai identifies individuals prone to falling within the hospital premises. Factors such as a different environment, beds, IVs, specific surgical procedures, or medications may pose challenges to safe mobility. Upon admission, a nurse will conduct a comprehensive review of your fall risks. Patient rooms may display signs or information sheets detailing these risks, serving as a guide for patients, family members, or visitors to assist in ensuring your safety from falls.

INTERPRETER SERVICES

At American Hospital, we understand the importance of effective communication in healthcare. That’s why we offer interpreter services for patients and visitors who may require assistance with language barriers. We offer free translation services for patients who do not speak English or Arabic to ensure our staff members understand the patient’s needs. Our team of skilled interpreters is available to facilitate clear and accurate communication between patients, their families, and doctors. Whether it’s during consultations, medical procedures, or discussions about treatment plans, our interpreters are here to ensure that every individual fully understands and is understood, promoting patient-centered care and fostering trust and confidence in our services.  

GENERAL SERVICES & AMENITIES

We strive to make general services easily accessible to enhance your overall experience with us. Below are several helpful contact numbers should you need any assistance or information. Our team is available to ensure your stay is smooth and comfortable.


USEFUL NUMBERS:

  • La Duree +971547051969
  • The Plaza Café EXT. 6802
  • Savana Coffee shop EXT. 5858
  • Gift Shop EXT. 6804
  • Maison Des Fleurs +971528693871

 

GIFT AND FLOWER SHOP

The Gift Shop, open daily from 7 am to 7 pm in the Main Building lobby, offers a variety of items. Maison des Fleurs, a luxury flower shop in the Bed Tower Building lobby, operates from 9:00 am to 10:00 pm daily, providing exquisite floral arrangements. Patients at American Hospital Dubai can receive ‘Get Well’ gifts, including flowers and chocolates. For orders and payments, please coordinate directly with the flower shop, ensuring a smooth process for expressing thoughtful sentiments.

 

COFFEE SHOP

Our coffee shops offer a welcoming environment where individuals can relax and rejuvenate while enjoying a variety of freshly brewed beverages and light snacks. Whether you're in need of a morning pick-me-up or a midday break, our coffee shops provide a convenient and comfortable setting to unwind. With friendly staff and a selection of quality refreshments, we strive to ensure that every visit to our coffee shops is a delightful experience, contributing to the overall well-being of our hospital community. Our well-stocked coffee shops are:

Plaza Cafe in the Bed Tower: Open 7 days a week, from 7:30 a.m. to 10:00 p.m. It serves a range of beverages, sandwiches, cakes, and pastries.

La Duree in the Bed Tower Lobby: A French-inspired Coffee shop opens from 8:00 am to 8:00 pm daily. It serves drinks, macarons, and pastries.

The Savana Coffee Shop: Located in the out-patient building lobby, it is operational from 7:00 am to 8:00 pm daily, and serves a range of drinks, sandwiches, cakes, and pastries.

OUTPATIENT PHARMACY

Our outpatient pharmacy at American Hospital offers a wide range of prescribed medications and over-the-counter remedies to meet the diverse needs of our community. With a focus on quality, safety, and accuracy, our experienced pharmacists ensure that each patient receives the right medication and at the right dosage.

It opens daily from 8 am to 8 pm.

SECURITY

At American Hospital, security is paramount, with a focus on safeguarding patients, staff, and visitors. Through vigilant monitoring and a dedicated team of trained personnel, we maintain a secure environment across our premises. Utilizing advanced technology and comprehensive protocols, we strive to swiftly identify and address any security risks. Regular drills and training sessions ensure our staff are well-prepared to handle emergencies. Our unwavering commitment to security underscores our mission to provide a safe and comfortable environment for all.

WHEELCHAIRS

We prioritize accessibility and comfort for all patients by providing comprehensive wheelchair facilities throughout the hospital. Our dedicated staff ensures wheelchairs are readily available, maintained, and accessible at various locations. Whether for transportation or assistance during appointments, our wheelchair services aim to seamlessly support patients and enhance their overall experience.

PARKING

Our hospital prioritizes convenient parking for patients, visitors, and staff by providing ample and well-maintained spaces for easy access, around the following areas:

  • Emergency building
  • Outpatient clinic
  • Main entrance. Valet parking is also accessible at the main entrance of the hospital.

Additionally, our parking areas are well- monitored to ensure the safety and security of your vehicles. So whether you're visiting American Hospital for a medical appointment or accompanying a loved one, our parking facilities provide a hassle-free experience.


ATM CASH MACHINES

We understand the importance of convenient banking services for patients, visitors, and staff. That’s why we offer ATM machines located conveniently within our facility. These machines provide easy access to cash for various needs, whether it’s for paying bills or for services, purchasing items from our cafeteria, or handling other financial transactions. Our ATM machines are well-maintained and regularly stocked to ensure availability when needed. We prioritize the convenience and accessibility of banking services to enhance the overall experience of our hospital community.

ATM machines are installed at three different locations within the American Hospital’s premises:

  • Outpatient Clinics Building's entrance
  • Bed Tower lobby
  • Emergency waiting area

LANGUAGE ASSISTANCE

We offer free translation service for patients who do not speak English or Arabic to ensure our staff members understand the patient’s needs. Should you require these services, please consult with your nurse, doctor, or a member of our staff.

PRAYER ROOM

Male and female prayer rooms are available for patients and visitors in both the Bed Tower lobby and the outpatient Building.

Wi-Fi

We provide complimentary Wi-Fi access throughout our facility to accommodate the need for connectivity in today’s digital era. Patients, visitors, and staff can easily access the internet, check emails, or communicate with loved ones during their hospital stay. Our reliable and high-speed Wi-Fi network enhances the overall experience for everyone involved.

COMPLIMANTARY MOBILE DEVICE CHARGING KIOSKS

Complimentary mobile device charging kiosks are strategically located at multiple areas throughout our facility for the convenience of our patients, visitors, and staff. These kiosks provide a convenient solution for charging smartphones, tablets, and other electronic devices. Patients, visitors and staff can use these charging stations to ensure their devices remain powered up while they attend appointments or spend time in our hospital.

You can locate charging kiosks around:

  • Emergency Department
  • Out-Patient areas
  • Bed Tower building lobby


DIRECT TELEPHONE LINE

Direct calls facility is available in all our rooms. Whether it’s for relaying important information, receiving updates from caregivers, or simply staying in touch with family and friends, the availability of direct telephone lines in each room provides a seamless means of staying connected with the staff, doctors, and family.