Welcome to American Hospital Dubai, a world-class facility in which our healthcare team is committed to serving you with compassion and the very best in quality medical care.
We maintain state-of-the-art diagnostic equipment within our clinical departments, Emergency Room, operating rooms, Intensive Care Units, and other areas. Our team of internationally qualified medical and support staff is committed to providing American standards of healthcare and customer service.
We are very proud of all our staff members, who work hard to provide you with high-quality medical care, together with warmth, a caring attitude and always with absolute patient care and customer service in mind.
If you have any questions about your care, at any time, please do not hesitate to ask your Physician or Nurse. You can also feel free to ask your nurse for assistance if you require the service of a Patient Relations Representative.
We kindly request that you complete the ‘Patient Satisfaction Survey’, which will provide us with your feedback before you leave. This will allow us the opportunity to further improve our services in the future.
We appreciate you choosing American Hospital Dubai as your healthcare provider and, from all of us, our very best wishes for a speedy recovery!
The health and safety of patients is our primary concern. The following information is offered with your well-being and comfort in mind.
The American Hospital Dubai is a non-smoking hospital and maintains a smoke-free environment throughout the facility for our patients, staff, and visitors. We thank you for your cooperation with this policy. Smoking is permitted outside the hospital in the front courtyard area.
Should you wish to use personal electrical appliances not provided by the Hospital please inform your Nurse, who will arrange for our engineering staff to check and test the equipment prior to use.
For the safety of all patients and visitors, fire testing and fire drills are regularly conducted and all Hospital staff is fully trained in the correct fire response. If you hear a fire alarm, please remain calm and wait for instructions from your Nurse. In the event that you notice a fire:
Remember, the best approach to fire safety is prevention. Please cooperate with the hospital regulations concerning the NO SMOKING rule and the use of personal electrical appliances.
Hand hygiene helps prevent you and your loved ones from getting an infection and spreading germs. Wash your hands often, especially after touching objects or surfaces in the Hospital, before eating and after using the restroom.
To report any missing or found items, please contact the Nurse or Manager who will, in turn, contact our Security Department.
No large flower arrangements are allowed to be kept outside in the corridor as this can block the hallway and may become a fire hazard.
Large quantities of food are not allowed in patient rooms or in the unit waiting rooms.
American Hospital Dubai provides a pain management service that offers you a wide range of pain treatments. These include post-surgery pain management, chronic pain management, interventional pain management, and cancer pain management. Should you wish to discuss any of these options, please ask to speak to your Anesthesiologist or the Pain Management Nurse.
American Hospital Dubai has a Falls Reduction Program that is aimed at identifying patients who might be at risk of falling while in the Hospital. Sometimes a different environment, a different bed, IVs, certain surgical procedures or different medications may make it more difficult for you to get around safely. A review of your risks will be done by your Nurse upon admission as part of your full admission assessment. You may see a sign on the outside of some patient rooms or a written information sheet inside the room that will help you as a patient as well as your family members or visitors to assist in keeping you safe from falls. Please read this information.
We kindly request that all children be supervised by adults during visits to both inpatient and outpatient areas at all times.
Please note: special visiting arrangements can be made. Kindly refer to the Head/Charge Nurse on shift. Please also note that, with regards to visiting hours, the rights and wishes of other patients should be respected.
General Care Units
10:00 to 22:00
10:00 to 22:00
Maternal Newborn Unit
10:00 to 22:00
10:00 to 22:00
Restricted to immediate family/close friends and should not exceed 2 visitors per room at any time.
Labour & Delivery
10:00 to 22:00
10:00 to 22:00
Patient meal service timings are as follows:
7:00 to 8:00
12:30 to 13:30
18:30 to 19:30
If you have any comments and suggestions about the foodservice please ask your Nurse to contact the Food Nutrition Manager.
Telephone EXT. 6803
Sandella’s Flatbread Cafe
Telephone EXT. 6802
Telephone EXT. 6804
Telephone EXT. 6270
The above shops are located in the main lobby and are open daily from 08:00 to 21:00.
The gift shop delivers a complimentary newspaper to your room daily.
GIFT AND FLOWER SHOP
The Gift and Flower Shop is located in the lobby of the Main Building. It is open daily from 8 AM to 9 PM.
Flowers and chocolates can be delivered to patients admitted at American Hospital Dubai and make a special ‘Get Well’ gift. The Hospital requires authorization for credit card payments.
Gift Shop contact details:
Tel +971 4 377 6804
The Coffee Shop situated in the main lobby of the Hospital serves a range of refreshing drinks, sandwiches, cakes, and pastries. It is open daily from 7 AM to 7 PM.
Open daily from 8 AM to 8 PM
Available 24 hours
LOST & FOUND
American Hospital Dubai Security division is responsible for investigating any report of lost or found property.
Available for use in the Hospital by both our in-patients and out-patients upon request
Ample free parking is available around the Hospital’s Emergency building, Outpatient Clinic, and main entrance. Valet parking (paid service) is also available at the Hospital’s main entrance.
ATM CASH MACHINES
Available at three locations:
DIRECT TELEPHONE LINE
Direct calls are available to all our rooms
My physiotherapist, Marilyn is fantastic. I recommended three people to her already. She’s very thorough, wonderful and knowledgeable. I have been to physiotherapy before and I was not expecting much, but she is great and I am very happy with her. She has great bedside manner and listens well. She understands which points need attention and provides the according needling and massaging. I have requested a further five sessions from my Doctor because I believe that with the progress I’ve already experienced with her, that if I stay with her my pain will be fully relieved.
Thank you to all the staff of radiotherapy department. I had a very excellent experience during my treatment. I cannot express which is the best word to say everyday is a very positive day. Keep up the excellent work starting from Mr. Ahmed, doctors, therapist and nurse Vina.
I would like to thank Dr.Maroun El Khoury and all you wonderful nurses (Nicola, Aaisa, Lakshmi, Melissa, Ayla, Adam) for all the support and encouragement throughout my treatment. I feel blessed to have found such an incredible team who cares and made me part of their family. I never thought my chemotherapy sessions would be as smooth and comfortable as it has been.Once again a big Thank you to all the oncology nurses and staff for the humor, care and attention. God bless you all.
Dr. Michaela was very good. I came up with my own diagnosis but the Dr. challenged me. Instead of doing my quick fix by addressing the symptoms, she is trying to find a long-term solution to my problem. This shows true expertise and a willingness to truly help her patients’ long term.
Thank you Dr. Edward and team, thank you Holiday Inn Express for your great hospitality during my hard time. I would like to thank all medical staff including all those who work here each and every one. Big thanks and salute from me and my family, you always been in our prayers, God bless you and your family, protect you from all dangers and good health always. God bless UAE rulers and all the people of this country and their hard work to fight against COVID-19. Never lose hope miracles happen every day. Thank you Dr. Edward and Team you made me smile again.
Dear AHD team,Allow me,on behalf of my wife, to express our greatest appreciation to Dr. Daisy Koh (Obstetrician and Gynecologist) who has been an extraordinary and responsible expert in taking care of my pregant wife.Here is an unforgettable and exceptional experience which just happened between 30th APR to 1st MAY:My wife got a chance to fly back home during this special situation in Dubai in the evening of 30th APR (Thursday). Its a ticket we couldn't loose at all since she is more that 29 weeks pregnant by that day.Thus we need a certificate so that she could be able to check in. We called AHD in the evening, a very kind-hearted nurse named Onadol ( Not sure if the spelling is correct, and I'm sorry that I fogot to ask her full name) picked up the call. She was very patient to explain to us that Dr.Daisy finished her duty and was off during weekend. We were so desperated and upset to hear that. We emphasized that this is a very very special case, hoping that we can get the certificate by Friday.However, this littel angel called Dr.Daisy in the evening, told us that Dr.Daisy is off on Friday, but she still will come to prepare the pregancy certificate for us.We were totaly suprised, moved and cried. It is just like a Santa Claus in the summer time news for us. Then Friday ard 1 pm, we got a call from Dr. Daisy,saying that the certificate for my wife to travel is ready, and explained in details about where I can picked it up. Again we were amazed by her kindness and profesionalism.Our first visited to Dr.Daisy Koh was in Jan. And we were actually strongly recommended by our friends. We definitely would love to recommend her to all of families and friends. Many thanks for your great team.Best Regrds
Thanks for your excellent care and concern throughout my cancer journey. I feel I chose the best place which is American hospital. and best doctor possible I was always made feel like everyone cared and I never had a worry before and after the surgery had aThank you Dr.Dima & Dr. Frea Perdawood & all the crew & staff for working as hard as you can too save my life with cancer. At the end I wish you all from my heart the best of all the best on your life and great service in American hospital.
I wanted to say a BIG THANK YOU to you and ALL your great TEAM – Lakshmi, Melissa, Alaa, Aisa, Adam, Ayman, Mariessis and Jesti (apologize if I forgot someone or wrote the names wrong 😊).I really appreciate all your hard work, support and care provided during my medication time .I made it because of the professional job and very positive environment created by you and your team. I wish you all the best !!!
I had my first ever Tele Consultation today with Dr Venketta Katreddy (Diabetes and Endocrinology) and I am very happy to say that this is a very convenient and easy way for me to manage my disease and a wonderful initiative taken by AHD under the circumstances we are in today due to Covid-19. Dr Katreddy has been an excellent physician and his advice and treatment has changed my life for good. Keep up the good work. Thanks
I would like to express my appreciation for the efforts of medical staff whom supervised my treatment, especially Dr. Tarek and the doctor who assists him as well as the angels in the specialized staff and supervisors in my treatment represented by Louise and Kayleigh, nurses and the welcoming of Mr. Ahmed the receptionist. I wish them continued success in their work and that their greatest interest will be in serving the humanity.
Dr. Fadi was amazing, we enjoyed the experience and the quality of the video call was very good indeed. This was a great way of visiting the doctor without having to go to the hospital, it is a great way to minimize the patient’s and the staff risk of covid-19.
Home Care visit was amazing and very succeful ,all the staff arrived on time and were very careful not to touch any of my house hold items , they gave my baby a vaccine and calmed him down while crying by singing a baby song.
I would like to thank the entire staff for being such a huge support during my treatment of 7 weeks especially the on duty nurses Louis, Celine, Kavita, Kayleigh & Dr.Shilpi and also Ahmed have been very much concerned towards my daily visits, they have supported me morally & emotionally , their politeness and humble behavior didn’t make me realize the entire process of radiotherapy .I would like to say the thought of visiting the hospital makes everyone scary, but good behavior of doctor and nurses makes it feel like home .Thank you very very much
My daughter has been under the care of Dr. Frea Perdawood since March 10th and I'm writing to let you know of how happy and satisfied we are with the way the whole case has been handled. My daughter as well as my husband and I have been thoroughly informed of every step and the reason behind it which has not only enhanced our trust in your doctors but put us greatly at ease . My daughter was guided through the whole process of the reason behind her condition / diagnosis, something that greatly comforted not only her but us as a family, and Dr Frea explained in detail also all the steps required or options available as we moved forward. Everyone involved - Dr Frea Perdawood, her nurse Sherley Carreon, Dr. Kinda Douaidari, then Nurse Mary Ann Conde who was with her on the day of her surgery, Dr. Ali (Anesthesiology), Dr. Kaderiya (pathology), and every doctor who took part in the tumor board to asses her case, each one performed their duties exceptionally.I would like to give a special mention to Dr. Frea for the way she handled the whole case. Considering my daughter's young age, she explained everything to her in a way that a child her age would understand, she built a trust between herself and the patient. She has been professional yet empathetic throughout. We as a family take comfort in knowing that our daughter's treatment is in her capable hands.We would like to take this opportunity to commend and thank all the doctors who took part in our daughter's treatment. I'm sure there are many who worked behind the scenes. Thank you to each one of you for your hard work, your time and you effort. We greatly appreciate it. And a special thanks to Doctor Frea and her nurse Sherley who have been simply amazing and always been there for us as we navigated through this uncertain time during our daughter's treatment. May Allah bless you all.
In October 2019 I was rushed to hospital with a swollen face and blue ears. After a quick analysis by the doctor I was given some anticoagulants and steroids, which reduced the swelling. Further tests confirmed I was diagnosed with lymphoma along with superior vena cava syndrome. Next step was a course of chemotherapy treatment at the Oncology Department in the American Hospital, Dubai. The team, under the supervision of Nicola O’Sullivan, were absolutely brilliant. They were professional in everything they did and actually made what was actually a very painful event, a fun and very light-hearted visit to the hospital! Personally, I would like to thank Nicola, Adam , Aisa, Alaa and Ayman (Sorry if I missed anyone but do not have everyone’s names, but you know who you are 😊) Your care and attention were second to none.
Hope you and the team are taking care of both themselves and their loved ones.
The Best doctor ever . I highly recommend her , actually my son brokes his finger and we were worried because we thought it's Impossible to be as it was again . And now his finger is almost cured thanks god I came here and I want to add that nothing is impossible with Dr Mario Avelina .Best regards.
I came to AHD with a complicated fractured femure, I was opportuned to be treated by an amazing medical team headed by Dr Abuzakuk Tarek. At different times they were able to pull me out of danger and were never relenting in exploring different options to ensure I had a successful treatment. Also the nurses and the medical assistants at the JRU, OR and ICU were truly patient and amazing in the discharge of their duties. I must also state that the hospital has a very amazing team of physiotherapists who were instrumental to my rehabilitation after the surgery. Overall the staf at AHD are truly one family of proud professionals who can measure up At the same pedestal of international best practices.
Fabulous experience, all staff made me feel very welcome from, each and everyone of them went above and beyond to take great care of my needs. They are some of American Hospital's greatest assets and I am so grateful. Thank you to all who looked after me today (apologies I do not have each person's name to acknowledge personally)
with all sincerity and honestness,an excellent hospital, received my child with interest and care,despite the refusal of the other hospitals.Thanks a lot!
Staff on operation hall was very professional. They understand my fears and were helpful. Special thanks to nurse Carla Mamanta. And the best doctor Arwa Dhanaliwala of course. After the C-section I was moved to the Maternity ward, where I really appreciate the care from nurse Eva. As a healthcare professional I have never met a person like her - friendly, empathic, every time prepared to help. Thank you!
Excellent surgeon(Dr.Ghazwan)! Very caring, attentive and compassionate. He also reassuring and kind. I would recommend him to any family and friends if required. Excellent RNs and PRs including staff in Medical Imaging. Lex, the medical imaging technician was also caring and reassuring. He smiles and gentle and also ensures that I was comfortable and would fall from the X-ray table. Absolutely fantastic place to receive the treatment. Thank you
Everything from appointments to surgery was excellent. Dr. Aiham answered any questions and concerns above and beyond expectations. We appreciate the exceptional care given to our daughter. Thank you very much.
Nurse Maria was very kind and gentle with my daughter. She shared very valuable information regarding the nebulizer medicine and the best way to administer it to get the most advantage from the medicine. Info I didn't know even thought I've been using it with my children from a long time.
The staffs were very good and they handled me with care during my stay in the hospital. Special thanks to Luz Velasquez, Beverly, Denzy, Litty and of course to the amazing Doctor Aiham Alshawwa for doing his best and successful operation and reminding me always that health is wealth!
What can I say..... Wonderful doctor Salem . I am so glad to have him as he understand the patient so well . Technician Archana is excellent too. Very friendly and never give up on the patient. Thanks for the wonderful experience. Though these lines people write when they are leaving the holiday resort ;)
Dr.Al Haq is a very good doctor. I almost have seen two doctors in Holland and had surgery and it was not how doctor Al Haq have helped me. He is a very good surgeon. Keep him!!!! In two months I have no medical problems any more. Thank you very much Dr.Al haq!!!!
All staff we came into contact with were amazing and professional. We were pleasantly surprised by the nurses and midwives with special mention to Suzanne who was very kind and supportive during our time here. Beth was also outstanding and very supportive during the labor process. Dr Daisy koh always made us feel like we were in great hands, again extremely professional, supportive and kind. Melody and Wendy helped with breastfeeding issues, as well as other night staff members however we are unable to remember their names. Although the facilities are incredible the staff made this experience one to share with family and friends and are a real credit to American hospital. Thank you for everything we couldn't have asked for a better team / experience.
My surgery was on 5th January 2012 and I am still in very good health. My purpose in writing is at the age of 72 I think one should be able to reflect with the passage of time. As well as his clinical ability Dr. Heyman Lucraz is a very good patient communicator, honest and thoughtful, and direct. It was his conversation with me before the surgery which has stayed with me and gave me the confidence to go on and make other life changes such that I will not be back for the same condition again. You are very fortunate to have him join your team and I am sure he will add to your work. I do so hope that you are not overwhelmed with C19.With best wishes
My experience was excellent and the technicians who performed my Pet/CT scan took good care of me, they were very friendly and caring. Also, the information desk staff are always friendly and smiling whenever I enter the hospital.
Greetings to the Management Team of American Hospital; This is a Big Thank You! to Dr. Dima Abdul Jabbar, Ms. Nicola, Ms. Alaa, Ms. Melissa, Ms. Laxmi, Ms.Aisa and the rest of the team. Each of them, at all times, have taken extremely good care of me, been empathetic, and ensured that I face no discomfort during my entire chemotherapy treatment. My husband and I are extremely happy with the entire experience we have had with American Hospital, starting with my surgery on 18 December with the highly efficient and experienced team of doctors Dr. Tamara Al Adhami, Dr. Ali Al Dameh and Dr. Manaf Kandakji and nurses/staff. I am fortunate and blessed to have had an excellent team and treatment which made this journey of mine through the surgery and chemotherapy a pleasant and successful one. Stay safe, stay well, and stay blessed!
Dear Dr. El Shafie,Thank you and kindly pass this message for yourself and also the whole of your team, my most sincere gratitude to your and the whole team from Doctors, nurses, to cleaners and all and everyone that are risking their own lives to safe guard the lives of others during this extraordinary time. It is your passion, dedication and professionalism that makes us all feel safe, in good hands and above all with great faith in the kindness of mankind. Thank you for everything. With Kind Regards