Patients share their Experiences
REAL TIME STORIES
At American Hospital, we pride ourselves for being one of the most prestigious healthcare facilities within the United Arab Emirates and MENA region, being a patient centric organization we believe that our patient centred care approach is key to improving our patients experience and patient satisfaction.
My daughter has been under the care of Dr. Frea Perdawood since March 10th and I'm writing to let you know of how happy and satisfied we are with the way the whole case has been handled. My daughter as well as my husband and I have been thoroughly informed of every step and the reason behind it which has not only enhanced our trust in your doctors but put us greatly at ease . My daughter was guided through the whole process of the reason behind her condition / diagnosis, something that greatly comforted not only her but us as a family, and Dr Frea explained in detail also all the steps required or options available as we moved forward. Everyone involved - Dr Frea Perdawood, her nurse Sherley Carreon, Dr. Kinda Douaidari, then Nurse Mary Ann Conde who was with her on the day of her surgery, Dr. Ali (Anesthesiology), Dr. Kaderiya (pathology), and every doctor who took part in the tumor board to asses her case, each one performed their duties exceptionally.I would like to give a special mention to Dr. Frea for the way she handled the whole case. Considering my daughter's young age, she explained everything to her in a way that a child her age would understand, she built a trust between herself and the patient. She has been professional yet empathetic throughout. We as a family take comfort in knowing that our daughter's treatment is in her capable hands.We would like to take this opportunity to commend and thank all the doctors who took part in our daughter's treatment. I'm sure there are many who worked behind the scenes. Thank you to each one of you for your hard work, your time and you effort. We greatly appreciate it. And a special thanks to Doctor Frea and her nurse Sherley who have been simply amazing and always been there for us as we navigated through this uncertain time during our daughter's treatment. May Allah bless you all.