Welcome to American Hospital Dubai, where we are steadfast in our resolve to provide excellent medical care and exemplary healthcare services.
You can rest assured that the staff at American Hospital Dubai is fully committed to your overall well-being. With a deep understanding, empathy, and individualized care, we support you on your journey to recovery and improved health.
In all our endeavors, we are guided by our core principle: comprehensive patient-centered care, which stands as our paramount objective. Our array of Clinical Departments, Emergency Room, Operating Rooms, Intensive Care Units, and other facilities are manned by exceptionally skilled, compassionate, and seasoned specialists, physicians, nurses, and technicians. We believe in equipping them with cutting-edge diagnostic equipment to guarantee our patients receive the highest caliber of treatment and care.
We take immense pride in the dedication of each member of our hospital’s staff, who exemplify the values of altruistic service, comprehend the genuine essence of patient care, and uphold the utmost standards of integrity and sincerity in fulfilling their roles as healthcare providers and caregivers.
We are available to address any inquiries regarding your care program at all times. Please feel free to seek clarification, assistance, or support from your physician or nurse, or request the services of a Patient Relations Representative if needed. Our primary aim is your complete satisfaction, and we are consistently striving to provide the highest quality of care. Therefore, we kindly ask you to take a few moments to complete the 'Patient Satisfaction Survey' before your departure. Your feedback is greatly valued as it assists us in enhancing our services further.
We express our sincere gratitude for entrusting American Hospital Dubai with your care. On behalf of our entire team, we extend our heartfelt wishes for your swift recovery. Now, let’s explore the main aspects of patient care and walk you through the services tailored specifically for our visitors.
IN-ROOM HEALTH & SAFETY GUIDE FOR PATIENTS:
Your health and well-being are our top priorities at American Hospital Dubai, and for this reason, we have streamlined some essential information and guidelines below, to provide insights into maintaining a safe environment within the confines of the patient’s room. We’ve taken into consideration critical aspects like infection prevention, emergency procedures, medication management, and injury prevention. By adhering to the guidelines outlined in this guide, patients can play an active role in safeguarding their health and minimizing risks while receiving care within our premises:
BED AND NURSE CALL SYSTEM:
PERSONAL ELECTRICAL APPLIANCES:
Ensuring your safety is of utmost importance to us. If you wish to use any personal electrical appliances in your room that are not supplied by the hospital, kindly notify your nurse. Our engineering staff will be arranged to inspect and test the equipment before its use.
Your cooperation in promptly informing the nursing staff ensures the proper assessment and validation of personal electrical devices, contributing to a secure environment within our facility.
FOOD
Please avoid keeping large quantities of food in the patient rooms or waiting areas for cleanliness and safety reasons.
HAND HYGIENE
You’re requested to maintain frequent hand hygiene, and wash your hands particularly after coming into contact with objects or surfaces within the hospital, before meals, and after restroom use. Practicing proper hand hygiene aids in preventing infections and the spread of germs to yourself and others around you.
SMOKING
American Hospital Dubai upholds a smoke-free policy across its premises, including patient rooms, to ensure a healthy environment for patients, staff, and visitors. We appreciate your cooperation with this regulation. Smoking is permitted only in the designated courtyard area outside the hospital. We value your efforts to maintaining a healthy and smoke-free atmosphere within our facility.
IN-ROOM FOOD SERVICES AND VISITOR RULES:
The schedule for patient meal service is outlined below:
Breakfast: 07:30 - 08:30
Lunch: 13:30 - 14:30
Dinner: 18:30 - 19:30
Should you have any comments or suggestions regarding the food service, we encourage you to ask your nurse to communicate with the Food Nutrition Manager. Your feedback is greatly appreciated and helps us continually enhance our food services.
VISITING HOURS
We humbly request that adults supervise all children during visits to both inpatient and outpatient areas at all times. Visitors are permitted to visit patients in the specified units during the following designated hours:
Please note:
GENERAL SAFETY RULES ON HOSPITAL PREMISES:
Adhering to the general safety regulations within the hospital premises is essential for safeguarding the health and safety of patients, visitors, and staff. These regulations serve to prevent accidents (including loss of life, belongings or property), mitigate hazards, and uphold a safe environment conducive to recovery and treatment.
FIRE SAFETY
To ensure the safety of all patients and visitors, various fire testing and drills are conducted at regular intervals. This allows for all hospital staff to undergo comprehensive training in the appropriate response to fires.
In the event of a fire alarm, please remain calm and await instructions from your nurse. If you notice a fire:
LOST AND FOUND
To report any missing or found items, please contact the Nurse or Manager who will, in turn, contact our Security Department.
FLOWERS IN CORRIDORS
No large flower arrangements are allowed to be kept in the corridor outside in-patient rooms as this can block the hallway and may become a fire hazard.
OUR SPECIAL SERVICES FOR PATIENTS:
At American Hospital, we understand the importance of providing convenient amenities to enhance the experience of our patients, visitors, and staff. Our variety of amenities and accommodations extend beyond traditional healthcare services, including pain management, assistance with safe mobility, interpreter services, and patient advocacy programs. Those amenities ensure that the patients and visitors feel comfortable, valued, respected, and well-cared for throughout their stay at the hospital.
PAIN MANAGEMENT
Our specialized patient services encompass pain management, offering a comprehensive array of pain treatments. These services comprise post-surgery pain management, chronic pain management, interventional pain management, and cancer pain management. If you wish to explore these options, kindly request a discussion with your anesthesiologist.
FALLS REDUCTION PROGRAM
To enhance patient safety, the Falls Reduction Program at American Hospital Dubai identifies individuals prone to falling within the hospital premises. Factors such as a different environment, beds, IVs, specific surgical procedures, or medications may pose challenges to safe mobility. Upon admission, a nurse will conduct a comprehensive review of your fall risks. Patient rooms may display signs or information sheets detailing these risks, serving as a guide for patients, family members, or visitors to assist in ensuring your safety from falls.
INTERPRETER SERVICES
At American Hospital, we understand the importance of effective communication in healthcare. That’s why we offer interpreter services for patients and visitors who may require assistance with language barriers. We offer free translation services for patients who do not speak English or Arabic to ensure our staff members understand the patient’s needs. Our team of skilled interpreters is available to facilitate clear and accurate communication between patients, their families, and doctors. Whether it’s during consultations, medical procedures, or discussions about treatment plans, our interpreters are here to ensure that every individual fully understands and is understood, promoting patient-centered care and fostering trust and confidence in our services.
GENERAL SERVICES & AMENITIES
We strive to make general services easily accessible to enhance your overall experience with us. Below are several helpful contact numbers should you need any assistance or information. Our team is available to ensure your stay is smooth and comfortable.
USEFUL NUMBERS:
GIFT AND FLOWER SHOP
The Gift Shop, open daily from 7 am to 7 pm in the Main Building lobby, offers a variety of items. Maison des Fleurs, a luxury flower shop in the Bed Tower Building lobby, operates from 9:00 am to 10:00 pm daily, providing exquisite floral arrangements. Patients at American Hospital Dubai can receive ‘Get Well’ gifts, including flowers and chocolates. For orders and payments, please coordinate directly with the flower shop, ensuring a smooth process for expressing thoughtful sentiments.
COFFEE SHOP
Our coffee shops offer a welcoming environment where individuals can relax and rejuvenate while enjoying a variety of freshly brewed beverages and light snacks. Whether you're in need of a morning pick-me-up or a midday break, our coffee shops provide a convenient and comfortable setting to unwind. With friendly staff and a selection of quality refreshments, we strive to ensure that every visit to our coffee shops is a delightful experience, contributing to the overall well-being of our hospital community. Our well-stocked coffee shops are:
Plaza Cafe: Open 7 days a week, from 7:30 a.m. to 10:00 p.m. It serves a range of beverages, sandwiches, cakes, and pastries located in the Bed Tower Lobby.
La Duree : A French-inspired Coffee shop opens from 8:00 am to 8:00 pm daily. It serves drinks, macarons, and pastries located in the Bed Tower Lobby.
The Savana Coffee Shop: Located in the out-patient building lobby, it is operational from 7:00 am to 8:00 pm daily, and serves a range of drinks, sandwiches, cakes, and pastries.
OUTPATIENT PHARMACY
Our outpatient pharmacy at American Hospital offers a wide range of prescribed medications and over-the-counter remedies to meet the diverse needs of our community. With a focus on quality, safety, and accuracy, our experienced pharmacists ensure that each patient receives the right medication and at the right dosage.
It opens daily from 8 am to 8 pm.
SECURITY
At American Hospital, security is available 24 hours and paramount, with a focus on safeguarding patients, staff, and visitors. Through vigilant monitoring and a dedicated team of trained personnel, we maintain a secure environment across our premises. Utilizing advanced technology and comprehensive protocols, we strive to swiftly identify and address any security risks. Regular drills and training sessions ensure our staff are well-prepared to handle emergencies. Our unwavering commitment to security underscores our mission to provide a safe and comfortable environment for all.
WHEELCHAIRS
We prioritize accessibility and comfort for all patients by providing comprehensive wheelchair facilities throughout the hospital. Our dedicated staff ensures wheelchairs are readily available, maintained, and accessible at various locations. Whether for transportation or assistance during appointments, our wheelchair services aim to seamlessly support patients and enhance their overall experience.
PARKING
Our hospital prioritizes convenient parking for patients, visitors, and staff by providing ample and well-maintained spaces for easy access, around the following areas:
Additionally, our parking areas are well- monitored to ensure the safety and security of your vehicles. So whether you're visiting American Hospital for a medical appointment or accompanying a loved one, our parking facilities provide a hassle-free experience.
ATM CASH MACHINES
We understand the importance of convenient banking services for patients, visitors, and staff. That’s why we offer ATM machines located conveniently within our facility. These machines provide easy access to cash for various needs, whether it’s for paying bills or for services, purchasing items from our cafeteria, or handling other financial transactions. Our ATM machines are well-maintained and regularly stocked to ensure availability when needed. We prioritize the convenience and accessibility of banking services to enhance the overall experience of our hospital community.
ATM machines are installed at three different locations within the American Hospital’s premises:
PRAYER ROOM
Male and female prayer rooms are available for patients and visitors in both the Bed Tower lobby and the outpatient Building (next to the pharmacy)
Wi-Fi
We provide complimentary Wi-Fi access throughout our facility to accommodate the need for connectivity in today’s digital era. Patients, visitors, and staff can easily access the internet, check emails, or communicate with loved ones during their hospital stay. Our reliable and high-speed Wi-Fi network enhances the overall experience for everyone involved.
COMPLIMANTARY MOBILE DEVICE CHARGING KIOSKS
Complimentary mobile device charging kiosks are strategically located at multiple areas throughout our facility for the convenience of our patients, visitors, and staff. These kiosks provide a convenient solution for charging smartphones, tablets, and other electronic devices. Patients, visitors and staff can use these charging stations to ensure their devices remain powered up while they attend appointments or spend time in our hospital.
You can locate charging kiosks around:
DIRECT TELEPHONE LINE
Direct calls facility is available in all our rooms. Whether it’s for relaying important information, receiving updates from caregivers, or simply staying in touch with family and friends, the availability of direct telephone lines in each room provides a seamless means of staying connected with the staff, doctors, and family.
