Delivering Better Health in the Middle East


American Hospital Dubai extends its pioneering track record for international accreditations and outperforms international benchmarks for patient care

June 27, 2018

First internationally accredited hospital in the Middle East earns 7th ‘Gold Seal’ from JCI, and earns further 9th CAP accreditation, with patient satisfaction running above 95%, marking 21 years of healthcare excellence.

18 June 2018 – Dubai, United Arab Emirates:  American Hospital Dubai, the pioneering private multi-specialty hospital, has announced its latest accreditations by Joint Commission International (JCI) and College of American Pathologists (CAP) for the 7th (JCI) and 9th (CAP) time. The hospital was the first in the Middle East (and only the second worldwide) to be accredited by JCI, in 2000, and the hospital lab by CAP in 2001. Since opening in 1996, the hospital has expanded from a 100 bed capacity facility to a 254-bed facility and has recently opened its first primary care clinic in the community. American Hospital Dubai was the first in the region to join the prestigious Mayo Clinic Care Network, in 2016.

American Hospital Dubai’s latest accreditation awards confirm that the hospital team is achieving the highest international standards in its clinical operations, standards of patient care and safety. Meanwhile, the hospital’s patient care performance, which is  measured across re-admissions (within 30 days for the same diagnosis), unplanned return to operating theatre, surgical site infections, and patient satisfaction, confirm the quality of care that is being delivered to patients. All the hospital’s measures comfortably exceed the equivalent international benchmarks, including patient satisfaction, which is running at over 95% (versus the 90% international benchmark).

Joint Commission International (JCI) works to improve patient safety and quality of healthcare worldwide, and the hospital was awarded its 7th consecutive accreditation following a recent JCI on-site survey by a team of international health care experts, representing medical, nursing and hospital administration. The Laboratory of the American Hospital Dubai has earned its 9th consecutive accreditation by the Accreditation Committee of the College of American Pathologists (CAP), based on the results of a recent onsite inspection. American Hospital Dubai Laboratory was the first private medical laboratory in the region to be accredited by CAP.

Dr. Robert Courteney-Harris, Chief Medical Officer and Acting CEO of American Hospital Dubai, comments: “Our international accreditation record is unique in the region and an accolade for the entire hospital in demonstrating the high standards of care that we provide our patients – and the pride we take in our work. It represents a 21-year unbroken span of institutional excellence and commitment to patient care of the highest standards. Our internal performance measures and high level of patient satisfaction reinforce this. Our relationship with Mayo Clinic, the most reputable healthcare institution in the US has added a new dimension. It also confirms that we are committed to maintaining our position as a pioneering leader in the region’s private healthcare sector and to support the country in serving the local population’s healthcare needs and in becoming a destination of choice for high quality international health care tourism.”

In 2016, American Hospital Dubai joined the Mayo Clinic Care Network, a network of healthcare providers committed to better serving patients and their families through collaboration. The hospital was the first healthcare organization in the Middle East to join the network, which gives the hospital access to the latest Mayo Clinic knowledge and promotes collaboration among physicians at both hospitals on the most complex cases to the benefit of patients, and at no charge. Through these shared resources, more patients can get answers to complex medical questions – and peace of mind – while staying close to home.