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Plastic Surgery Packages

Checkout the packages available at the American Hospital Dubai

NEWLY ACCEPTED INSURANCE CARDS

More Insurance cards now have outpatient and inpatient direct billing services

The Heart and Vascular Center

The Heart & Vascular Center at the American Hospital Dubai is a regional center of excellence for cardiology.


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Customer Service Coordinator, Performance Improvement Department

To assist in improving the quality of patient care and the productivity of health care delivery through the formulating, implementation and management of an event feedback process, which ensures timely and effective receipt/recording, evaluation and coordination of all events reported from patients, staff, visitors and other entities.

Principal Duties & Responsibilities:

  1. Primary support for Customer Service line staff
  2. Plans, implements and manages a complaint management and patient experience program incorporating computerized records and tracking with policies and procedures designed to meet the needs of AHD
  3. Maintain systems for the receipt and recording of complaints and patient experience reporting
  4. Co-ordinate follow-up and completion of appropriate corrective action(s) from trends identified
  5. Maintains close working relationships with Director of Clinical Governance in handling sensitive clinical issues, keeping him/her informed at all times
  6. Maintains close working relationships with Patient Experience Improvement Officer in handling sensitive clinical issues, keeping him/her informed at all times.
  7. Prepare monthly /Quarterly/Yearly and ad hoc reports
  8. Responsible for the design, management and interrogation of databases required for patient complaint and patient experience programs
  9. Review all reports so as to identify hospital wide improvement opportunities relating to services, patient experience and customer service
  10. Review all complaints in QM and assign to appropriate service and completes narrative and summary reports on all complaints
  11. Coordinates all medical staff related events with the Chief of the Department
  12. Updates and coordinate reviews directed to Office of the Chief Medical Officer
  13. Completes case summary of all reported DHA complaints/events and generate a case file
  14. Completes service line case summaries as directed through the Director of Clinical Governance
  15. Complete monthly/quarterly reports from Press Ganey on patient satisfaction trends throughout the Hospital working with the Patient Experience Improvement Officer.
  16. Respond to telephone or other inquiries by forwarding to the appropriate section within the Clinical Governance department in a timely manner
  17. Performs other applicable tasks and duties assigned within the realm of the employee’s knowledge, skills and abilities and as requested by the Director of Clinical Governance, CMO, CEO or the Patient Experience Improvement Officer
  18. Complete a report on face to face patient interactions in relation to patient experience and submit in a timely manner through the Patient Experience Improvement Officer

 

Qualifications required:

  1. Nursing Diploma / Degree / or equivalent desirable
  2. Minimum 5 years – recent experience in a healthcare environment
  3. Excellent communication skills, both written and verbal
  4. Advanced Computer Skills in Windows, MS Office, Excel, Power Point, Internet and Email
  5. Case Management / Review experience
  6. Customer Service experience

 

Qualifications required:

  1. Nursing Diploma / Degree / or equivalent desirable
  2. Minimum 5 years – recent experience in a healthcare environment
  3. Excellent communication skills, both written and verbal
  4. Advanced Computer Skills in Windows, MS Office, Excel, Power Point, Internet and Email
  5. Case Management / Review experience
  6. Customer Service experience
Email your Resume
Digital Marketing Executive – Marketing Department
This position is responsible for the artistic direction and creative output of the Marketing Department. Looking for a creative mind to join the digital team to be responsible of our social media channels including the digital content and the creative concepts. This position takes responsibility for social media areas such as Facebook, Twitter, and LinkedIn; instigating, managing and responding to messages, blogs, questions and dissemination of hospital news and information in a timely fashion beside the other digital marketing aspects.
Requirements:

  1. Diploma/Degree with recognized Institution/University
  2. Google AdWords Certification preferred
  3. 2-3 years of experience essential in digital marketing preferably in healthcare, hospitality setup or related
  4. Excellent English communication skills are must
  5. Arabic communication skills preferred
  6. Proven computer skills essential
  7. Creating and managing the social media channels ROI & branding advertising campaigns to achieve the organization goals and objectives
  8. Develops engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages
  9. Coordinating with copywriters and other content creators and to convert their output to do a digital writing (SEO friendly)
  10. Audits and analyses social media presences, including digital advertising costs and returns
  11. Analyses social media campaigns with tracking systems to gather visitor data and determine efficacy and areas for social media campaign improvement
  12. Works with other departments to develop social media timelines coinciding with new product releases, ad campaigns, or other brand messages
  13. Monitors and develops reports on competitor activity within social media spaces
  14. Working on the SMS campaigns using the sender solution with integrating tracking solutions
  15. Creating Email Marketing using Mailchimp and the segmentation features
  16. Creating designs for the social media using Adobe Photoshop & Adobe Illustrator coordinating with the creative department
  17. Web designing using HTML, CSS, Bootstrap, Javascript is a plus
Email your Resume
Receptionist – Medical Imaging Department

This position involves transcribing of the radiological reports accurately and ensures appropriate distribution of these reports. Maintain daily statistical report of patients who have examinations done in the Medical Imaging Department. Involves reception responsibilities ensuring efficient daily operation of the department patient registration, appointments, and other related reception duties as assigned, with a high degree of attention paid to quality assurance, work –flow, and the handling of telephonic communications within and outside the department. Schedule patients for radiological examinations. Secretarial duties of the Chief Radiologist and Technical Director as required in the absence of Department Admin Secretary.

Requirements:

  1. Diploma/Degree with recognized Institution/University
  2. Secretarial Qualifications
  3. Knowledge of Medical Terminology
  4. Excellent English communication skills are must
  5. Arabic communication skills preferred
  6. Good computer literacy preferred
  7. Previous experience with audio typing
  8. Secretarial experience with customer service, filing systems and word processing
  9. Previous experience in hospital environments, particularly Radiology department
Email your Resume
Patient Relation Representative, Outpatient Clinics – Western Educated / Far Eastern educated and trained

The American Hospital Dubai is seeking to recruit young energetic, customer care centered and organized Patient Relations Representative for our OPD Clinics. The responsibilities comprises of all the front office functions including patient relations, appointment scheduling, telephone duties, patient registration, insurance verification, filing, cashiering, computer work and serves as an interpreter for the unit.

Key Competencies Desired:

  1. Attention to detail
  2. Customer-focused
  3. Problem Solving
  4. Effective Communication
  5. Initiative
  6. Reliability
  7. Professionalism
  8. Team Oriented

Duties include but not limited to:

  1. Work at the front reception desk, answer phones, greet and communicate with patients and providers
  2. Scheduling, canceling, and rescheduling patient appointments
  3. Checking in patients and properly documenting registration
  4. Insurance verification and verification of patient demographics
  5. Explain and hand out patient’s rights & responsibilities to the patient.
  6. Ensure having updated patients details and signed consent every 6 month’s upon patients attendance to the hospital as per HPP
  7. Inform walk in patients regarding waiting time to ensure better customer care
  8. Getting authorization, collecting co-pays and cash from patients
  9. Entering charges, payments in the computer
  10. Liaise with Insurance & Finance Department
  11. Follow up on all cash outstanding, note all remarks & resolve late charges. All issues related to outstanding delays, changes in charges or charge waver has to be pre approved by the Clinic/Unit manager.  

Duties include but not limited to:

  1. Diploma/Degree with recognized Institution/University
  2. 2-3 years of experience essential in customer service role preferably in healthcare setup or related
  3. Hands on experience in handling insurance verification/cash
  4. Excellent English communication skills are must
  5. Proven computer skills essential
  6. Previous Health care experience highly beneficial/ Medical Terminology /or exposure to medical environment a definite advantage
Email your Resume
Housekeeping Supervisor, Housekeeping – Facilities Management Department

Plans daily projects scheduling of staff according to requirements.  Adjust housekeepers’ area assigned to staff availability and special cleaning needs.  Also facilitates smooth operation of wards and departments by responding promptly to request for assistance. Ensures that correct chemical dilution rates used and infection control procedures.  Must be able to complete the tasks and special projects within target and be able to demonstrate flexibility and adapt to changes in departmental and hospital policies and procedures as required. Participate in counting of soiled linen in patient care areas in coordination with the housekeepers and nursing staff.

Requirements:

  1. High School Diploma
  2. Knowledge of JCIA Standard and Senior Medical Housekeeping Certificate (JCAHO preferred)
  3. 5 to 8 years previous experience as a Hospital Housekeeping Supervisor
  4. Fluent English verbal and written communication skills
  5. Ability to communicate easily with other nationalities
Email your Resume
Housekeeping Assistant Manager, Housekeeping – Facilities Management Department

In conjunction with the Manger, coordinates, supervises and evaluates the activities of the Housekeeping Department of the Hospital to meet the FMD mission, goals and objectives as detailed in the DPPs and standards of the institution. He/She undertakes special assignments as delegated by the Manager, Housekeeping.

Assumes 24-hour responsibility for the management and operations of the Housekeeping Department in the absence of Manager Housekeeping.

Requirements:

  1. Environmental Degree/Diploma in environmental Services of equivalent (Preferred)
  2. Minimum five (5) years related experience in a Supervisor role with knowledge of clinical environmental standards
  3. Previous experience of Hospital environmental standards and JCIA accreditation (preferred).
Email your Resume
Porter – Pharmacy Department

Timely and accurate delivery of medication from Pharmacy to Nursing Units and return of discontinued medication from Nursing Units to Pharmacy. Unpacking and arranging of medication received in Pharmacy from agents.

Requirements:

  1. High school diploma
  2. Previous experience in hospital pharmacy or related setting
  3. At Least three (3) years of experience required
  4. Familiar with stock rotation, expiration date monitoring and others
  5. Excellent English verbal communication skills
Email your Resume
Store Assistant – Materials Management Department

Receiving, storing & distribution of all items, conducting staff accommodation inventory and relocation/transfer housing furniture.

Requirements:

  1. Graduate from a recognized university
  2. 5 years’ experience in the distribution of medical supplies
  3. Excellent computer skills
  4. Good communication skills
  5. Private hospital experience preferred
Email your Resume
Senior Supervisor – Materials Management Department

Overall supervision of Procurement – Materials Management (Purchase and all inventory areas including Quasis Stores)

Requirements:

  1. Graduate from a recognized University
  2. Minimum 5 years’ experience in Procurement/inventory Management
  3. Excellent computer skills
  4. Good communication and presentation skills
  5. Private hospital experience preferred
Email your Resume
Housekeeper, Housekeeping – Facilities Management Department

Ensures that the assigned area of responsibility is cleaned according to Hospital policies and procedures. Ensures that the assigned tasks are completed within the duty period and possesses the skills required to operate equipment and is flexible in order to respond to a change of area/task whenever required. Should be aware of the need to use chemicals in a safe manner and to utilize resources economically. Plays an active role in waste management code of practice. Updates Supervisor in advance of any discrepancies, materials requirement, safety clothing and consumables needed to complete the assigned tasks. Ensures equipment is used, stored cleaned and maintained in a safe manner. Completes pending tasks from previous shifts and reports all incomplete assignments in time. Maintains work area’s trolleys and equipment clean and tidy at all times. Ensures safekeeping of housekeeping keys. Ensures that lost and found property is immediately handed over to the security.

Requirements:

  1. Completed elementary education
  2. 2-3 years experience as housekeeper
  3. Strong Physical ability and stamina to perform tasks well
  4. Hospital experience a definite plus
  5. Basic Medical Housekeeping Certificate (JCAHO preferred)
  6. Strong Physical ability and stamina to perform tasks well
  7. Ability to communicate easily with different nationalities and adequacy of written and spoken English
Email your Resume

 

Email your resume to jobs@ahdubai.com and please mention the position and specialty you are applying for in the subject.
Doctors |  Nurses  |  Administrative  |  Allied Health Professionals



WORK WITH US

You can also apply for a job vacancy on our Careers page on Linkedin

Please choose from the category below
Doctors
Nurses
Administrative
Allied Health Professionals