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Clinical Regulatory Compliance Officer, Clinical Governance Department – Bilingual (English & Arabic)
Responsible for ensuring that American Hospital Dubai LLC adheres to the regulatory standards of UAE which includes Ministry of Health and Dubai Health Authority, accreditation standards e.g. Joint Commission International by enforcing regulations, standards and in-house policies. Will also provide support and guidance on all compliance matters making sure the organization operates safely and ethically.
Educational Requirements:

  1. Bachelor’s degree or equivalent in relevant field such as quality, business administration or Diploma in relevant field with 3 years of additional experience.
  2. Certification in Healthcare Quality (CPHQ) or Certification in compliance preferred.

Professional Experience/ Knowledge:

  1. Clinical experience or previous experience in a healthcare setting.
  2. 4-6 years of relevant experience in regulatory compliance
  3. In-depth knowledge of Dubai Health Authority law and regulations
  4. Comprehensive experience of Joint Commission International activities

Specialized Skills:

  1. Ability and comprehension in written and spoken English and Arabic.
  2. Ability to complete multiple projects and meet deadlines.
  3. Proficient computer skills including Microsoft Office programs.
  4. Strong critical thinking and analytical skills.
  5. Proficient in writing reports, correspondences, and progress reports
  6. Excellent interpersonal and communication skills with the ability to develop, maintain important relationships with key stakeholders and skilled at positively influencing others.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  1. Develop, implement and periodically revise regulatory and accreditation compliance program.
  2. Serve as American Hospital Dubai LLC representative to liaise with Dubai Health Authority.
  3. Lead and support inspection readiness activities.
  4. Provide support during and following regulatory and accreditation inspections and internal audits.
  5. Contribute to the development of recommendations aimed at changes to clinical practices to ensure compliance.
  6. Assist in the preparation of a comprehensive report including recommendations and appropriate action plans.
  7. Facilitate the dissemination of results of inspections and audits.
  8. Manages a portfolio of activities to ensure regulatory compliance including mock inspections, surveys and tracers.
  9. Maintains confidentiality of all data and information at all times.
  10. Interpret and report quality data to support facility leadership and clinical decision-makers
  11. Identify and escalate significant non-conformance with laws, regulations or standards to Director of Clinical Governance.
  12. Work directly and closely with all disciplines to develop reliable processes for achieving compliance.
  13. Maintain various databases and is accountable for the timely and accurate production of routine and ad hoc reports.
  14. Coordinate with Clinical Auditor & Data Management Coordinator in establishing and implementing audit activities
  15. Serves as a subject matter expert in regards to UAE, Dubai Healthcare laws and regulations, JCI standards and other accreditation agencies.
  16. Performs other applicable tasks and duties assigned, by the Director Clinical Governance, within the realm of the employee’s knowledge and skills and abilities
  17. Completes all assigned tasks in a timely, standardized appropriate format.
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Clinical Auditor, Clinical Governance Department – Western Educated & Trained
Responsible for providing support in conducting clinical audit projects that are aimed at producing changes in clinical practice. This includes ensuring that optimum care is delivered and supporting the development and implementation of the clinical audit programs. Also responsible for contributing to the on-going monitoring, evaluating, and reporting of performance measures.
Educational Requirements:

  1. Bachelor’s degree in Healthcare field
  2. Degree in relevant field such as quality, or Diploma in relevant field with 3 years of additional experience.
  3. Certification in Healthcare Quality (CPHQ), Auditing or Data Analysis

Professional Experience/ Knowledge:

  1. Clinical experience or previous experience in a healthcare setting.
  2. 4-6 years of relevant experience.

Specialized Skills:

  1. Ability to complete multiple projects and meet deadlines.
  2. Proficient computer skills including Microsoft Office programs.
  3. Strong critical thinking and analytical skills.
  4. Ability to compile/write reports, correspondences, and progress reports in relation to audit results.
  5. Exceptional communication skills both written and oral with the ability to positively influence others.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  1. Develop clinical audit plans in collaboration with the different medical and clinical disciplines and assisting in monitoring key aspects of the plan
  2. Facilitate the development and implementation of clinical audit programs/plans
  3. Plan data collections to ensure deadlines are met; designing data collection tools for projects; collecting data as required.
  4. Undertake the quality of data for clinical audit, checking accuracy of data entered and ensuring completeness.
  5. Conduct literature searches and obtaining relevant references.
  6. Assist in explorative data analysis and interpretation of findings from clinical audits.
  7. Contribute to the development of recommendations aimed at changes to clinical practices.
  8. Assist in the preparation of a comprehensive report including recommendations and appropriate action plans.
  9. Facilitate the dissemination of audit results
  10. Manage a portfolio of metrics for performance measurement and reporting real and potential risk situations to Director Clinical Governance
  11. Maintains confidentiality of all data and information at all times.
  12. Interpret and report quality data to support facility leadership and clinical decision-makers
  13. Coordinate quality issues, investigate root causes and make recommendations for corrective action in collaboration with the process owners as appropriate.
  14. Work directly and closely with all disciplines to develop and/or improve quality KPIs and reliable processes for achieving compliance.
  15. Design new quality metrics and document data requirements according to different projects specifications.
  16. Maintain various databases and is accountable for the timely and accurate production of routine and ad hoc reports.
  17. Coordinate with Data Management Coordinator in establishing and implementing data quality and validation processes
  18. Serves as a subject matter expert in regards to clinical audit and performance improvement/innovation
  19. Performs other applicable tasks and duties assigned, by the Director Clinical Governance, within the realm of the employee’s knowledge and skills and abilities
  20. Completes all assigned tasks in a timely, standardized appropriate format.
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CLINICAL RISK MANAGER – Western Educated and Trained
The Clinical Risk Manager is responsible for the management and operational delivery of the clinical risk management program, ensuring integration into the organisational clinical governance structure. They will implement, maintain and monitor the effectiveness of the risk management program within American Hospital Dubai by providing leadership and provision of highly specialist advice. Thus supporting organisational learning and ensuring American Hospital Dubai is meeting its regulatory and accreditation obligations.
Educational Requirements:

  1. Healthcare degree or equivalent professional qualification (current license preferred)
  2. Masters in Risk Management or related healthcare field
  3. CPHQ and/or CPHRM required

Professional Experience/ Knowledge:

  1. Minimum 5 years clinical experience in an acute care setting
  2. Minimum of 5 years recent experience in Clinical Risk Management and Patient Safety.
  3. In-depth specialist knowledge of managing clinical risk within a healthcare setting
  4. Experience of managing teams.
  5. Knowledge and proficiency in the use of investigation tools and techniques including root cause analysis
  6. Extensive knowledge of Clinical Governance and Risk
  7. Problem solving skills with the ability to respond to sudden unexpected demands
  8. Participated in accreditation programs and surveys

Specialized Skills:

  1. Strong communication, interpersonal and organizational skills.
  2. Ability to maintain and respect confidentiality
  3. Excellent leadership, influencing and motivational skills
  4. Proficient in collating and analysing statistical and qualitative information
  5. Experience of implementing change projects
  6. Experience in setting objectives and performance management and ensuring accountability
  7. Well-developed interpersonal skills with the ability to work with a range of professionals
  8. Advanced planning and organizational skills
  9. Expert ability in concise and accurate report writing and presentation of information.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  1. Develop , implement and monitor the clinical risk management program taking a proactive approach to help minimize and mitigate clinical risk
  2. Develop robust mechanisms and performance management to ensure that patient safety incidents including near misses are reported and managed appropriately in line with AHD policies ensuring internal and external deadlines are met and actions implemented.
  3. Develop and foster internal clinical risk identification mechanisms including, but not limited to incident reports, medical record reviews, clinical audits, patient complaints and claims and risk assessments.
  4. Have a strong overview of the progress of incident investigations and ensure Director of Clinical Governance is informed of any issues or risks
  5. Lead the process for reporting and updating information relating to patient safety incidents and near misses.
  6. Champion and promote quality as a key focus when reviewing the learning from incidents to improve patient outcomes and effectiveness of care.
  7. Liaise with Legal Counsel ensuring accurate and timely information is provided
  8. Analyze complex information from claims, and incident investigations to establish appropriate action plans to bring about positive change.
  9. Co-ordinate the collection, analysis and presentation of quantitative and qualitative clinical risk management data (Incidents, complaints, claims) to measure the effects of change and monitor continuous improvement
  10. Facilitate proactive risk reduction activities using such tools as Failure Mode Effect Analysis and Hazard Vulnerability Analysis
  11. Maintain robust oversight of the Organizational and departmental clinical risk registers, ensuring that these correlate with risks identified from patient safety incidents.
  12. Ensure that all clinical services have in place mechanisms for reviewing and analyzing themes arising from incidents, monitoring implementation of action plans, and that learning from incidents is identified and disseminated.
  13. Provide expert advice, support and guidance to the organization when serious incidents and significant events occur and support and monitor the investigation processes to ensure timely delivery of patient-related outcomes.
  14. Provide advice and support in fostering and monitoring the safety culture within the organization and implements improvements.
  15. Support the planning, delivery and facilitation of training related to incident investigation and management, risk assessment and root cause analysis.
  16. Support staff to provide timely, thorough investigations, reports and action plans.
  17. Provide timely, validated reports on progress, including key performance indicators, in written and verbal formats to the organization and other groups as required.
  18. Provide reports and evidence as required to external bodies such as Dubai Health Authority.
  19. Acts as recourse or consultant to committees/departments/services in Clinical Risk Management
  20. Deputize for the Director Clinical Governance as needed.
  21. Attends key meetings in relation to Clinical Risk Management
Email your Resume
Administrative Secretary & Document Controller – Clinical Governance Department
This is an administrative position, involving responsibility for general departmental management performing a variety of complex secretarial /clerical, and administrative duties requiring comprehensive knowledge of the Clinical Governance Department and program. The administrative secretary exercises independent judgment and action, including making frequent decisions in accordance with delegated responsibilities from Director, Clinical Governance. Primary emphasis is placed upon relieving the Director of administrative details by preparing considerable correspondence, compiling and summarizing data into concise form and by preparation of reports. Also serving as a Document Controller who will manage the development, approval, issue, change, distribution, maintenance, use, storage, security, and disposal of documents.
Educational Requirements:

  1. High School Diploma or Bachelor’s Degree
  2. Secretarial or Administrative certificate recommended

Professional Experience/ Knowledge:

  1. Two (2) years of previous administrative experience for which at least one (1) related to health care or quality.
  2. Advanced Computer Skills in Windows, MS Office, Excel, Power Point, Internet and Email.
  3. Knowledge of medical terminology/common clinical policies and procedures
  4. Experience in document management software tools.
  5. Possesses good knowledge in document control and management processes and standards

Specialized Skills:

  1. Strong communication, interpersonal and organizational skills.
  2. Tact, discretion and diplomacy
  3. Team working skills
  4. Communicates clearly and concisely in both oral and written format (English)
  5. Ability to prioritize and multi-task in a fast-paced deadline sensitive environment.
  6. Ability to take minutes (recording or short hand) and transcribed into accurate decision driven minutes in a timely fashion.
  7. Ability to be flexible and adaptable in a variety of situations.
  8. Remain calm under trying circumstances and work with frequent interruptions.
  9. Strong attention to detail.
  10. Effective decision making
  11. Ability to analyse and interpret general reports, hospital policies, technical procedures or numeric information.
  12. Ability to compile/write reports, correspondences, and progress reports in relation to data submission, entry and results.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  1. Ensures the Clinical Governance Department runs smoothly and effectively by handling all correspondence (Telephone, email, written) professionally, politely accurately and timely.
  2. Processing all received and sent documents and files as necessary which may include word processing, typing, editing or formatting with a very detailed approach.
  3. Having excellent customer service skills
  4. Typing and collating reports which may have confidential content.
  5. Manage data bases, data entry on a regular basis with an attention to detail and accuracy
  6. Keeping Track of All Quality Documents and Version Control
  7. The document controller keeps track of all Quality Documents by reviewing both hard files and computer database files on an ongoing basis.
  8. Keeps track of every version of draft and approved documents.
  9. Notifies all staff via email about newly published quality document.
  10. Performing Edits on Quality Documents:
  11. Responsible for performing edits on documents before submitting them for approval in order to prevent organization documents from being disqualified. This entails checking the documents for typographical errors, misinformation, spelling and punctuation errors that will result in a document’s disqualification.
  12. Validating , Publishing and Updating Controlled Documents on the electronic system
  13. Ensures that a document or file must be checked and approved before publishing. This is the task of a document controller that all documents published are approved by the Senior in charge.
  14. Controls copying and printing of documents from electronic system
  15. Coordinates all administrative duties for the Director of Clinical Governance and Team
  16. Coordinate all administrative duties related to accreditation, licensing and regulatory agencies such as registration, booking, scheduling, agenda, transport and accommodation
  17. Work independently and complete and organize multiple tasks.
  18. Liaise with staff internally and with external contacts as needed.
  19. Assist in arranging internal and external events
  20. Organize and servicing meetings (producing agendas and taking minutes)
  21. Developing and Maintaining Document Control Process for an Efficient Document Management System:
  22. Complies with the document control policy, in specific document development, approval, publishing and control.
  23. Coordinating and Planning with the Team:
  24. Communicate with management and various team leaders and staff members to ensure the flow of information is accurate and effective.
  25. Collaboration with staff during document preparation in order to make submissions early.
  26. Setting Up Electronic Library System for the Management of Quality Documents:
  27. Categorizes the documents in an organized manner.
  28. Maintaining Confidentiality and Security of Information:
  29. Understands that organization’s information will only be disclosed to authorized users at specific times of need. It entails holding sensitive data in a secure environment limited to an appropriate set of authorized individuals or organization.
  30. Maintains confidentiality and security when using hospital computers.
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Coding Technician – Revenue Management
Responsible for the accurate assignment and verification of diagnosis and procedure codes following established coding guidelines and DHA Eclaims guidelines for all Hospital Claims including Self Pay. Abstracts appropriate data for reporting from inpatient, day surgery, and outpatient encounters. This position is also responsible for support activities of the Revenue Cycle Management Department such as assigning procedural codes, HCPCS codes and diagnosis codes at preauthorization level.
Educational Requirements:

  1. Graduate of a recognized coding technician program or equivalent CCS
  2. Should maintain the credentials valid with the concerned body. E.g.: AHIMA
  3. Medical Graduate preferred

Professional Experience/ Knowledge:

  1. Minimum 3 years’ experience in ICD-9-CM or ICD-10 coding in organization handling claims
  2. Proficiency in English Language is Mandatory
  3. Knowledge of Health Insurance Policy Terms, Coverage & Exclusions in UAE will be an advantage
  4. Proficiency in working with MS Office applications like Excel, Outlook, and Word is recommended
  5. Good Communication and Interpersonal skills are recommended

Specialized Skills:

  1. Team Player and ability to imbibe and follow the department vision and mission
  2. Ability to take decisions and code as per the medical documentation on the HIS.
  3. Ability to use the 3M Encoder and Grouper for coding appropriately.
  4. Ability to utilize CEED for parsing and reviewing of claims.
  5. Time Management skills.
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Patient Relation Representative, Outpatient Clinics – Western Educated / Far Eastern educated and trained

The American Hospital Dubai is seeking to recruit young energetic, customer care centered and organized Patient Relations Representative for our OPD Clinics. The responsibilities comprises of all the front office functions including patient relations, appointment scheduling, telephone duties, patient registration, insurance verification, filing, cashiering, computer work and serves as an interpreter for the unit.

Key Competencies Desired:

  1. Attention to detail
  2. Customer-focused
  3. Problem Solving
  4. Effective Communication
  5. Initiative
  6. Reliability
  7. Professionalism
  8. Team Oriented

Duties include but not limited to:

  1. Work at the front reception desk, answer phones, greet and communicate with patients and providers
  2. Scheduling, canceling, and rescheduling patient appointments
  3. Checking in patients and properly documenting registration
  4. Insurance verification and verification of patient demographics
  5. Explain and hand out patient’s rights & responsibilities to the patient.
  6. Ensure having updated patients details and signed consent every 6 month’s upon patients attendance to the hospital as per HPP
  7. Inform walk in patients regarding waiting time to ensure better customer care
  8. Getting authorization, collecting co-pays and cash from patients
  9. Entering charges, payments in the computer
  10. Liaise with Insurance & Finance Department
  11. Follow up on all cash outstanding, note all remarks & resolve late charges. All issues related to outstanding delays, changes in charges or charge waver has to be pre approved by the Clinic/Unit manager.  

Duties include but not limited to:

  1. Diploma/Degree with recognized Institution/University
  2. 2-3 years of experience essential in customer service role preferably in healthcare setup or related
  3. Hands on experience in handling insurance verification/cash
  4. Excellent English communication skills are must
  5. Proven computer skills essential
  6. Previous Health care experience highly beneficial/ Medical Terminology /or exposure to medical environment a definite advantage
Email your Resume
Store Assistant – Materials Management Department

Receiving, storing & distribution of all items, conducting staff accommodation inventory and relocation/transfer housing furniture.

Requirements:

  1. Graduate from a recognized university
  2. 5 years’ experience in the distribution of medical supplies
  3. Excellent computer skills
  4. Good communication skills
  5. Private hospital experience preferred
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Housekeeper, Housekeeping – Facilities Management Department

Ensures that the assigned area of responsibility is cleaned according to Hospital policies and procedures. Ensures that the assigned tasks are completed within the duty period and possesses the skills required to operate equipment and is flexible in order to respond to a change of area/task whenever required. Should be aware of the need to use chemicals in a safe manner and to utilize resources economically. Plays an active role in waste management code of practice. Updates Supervisor in advance of any discrepancies, materials requirement, safety clothing and consumables needed to complete the assigned tasks. Ensures equipment is used, stored cleaned and maintained in a safe manner. Completes pending tasks from previous shifts and reports all incomplete assignments in time. Maintains work area’s trolleys and equipment clean and tidy at all times. Ensures safekeeping of housekeeping keys. Ensures that lost and found property is immediately handed over to the security.

Requirements:

  1. Completed elementary education
  2. 2-3 years experience as housekeeper
  3. Strong Physical ability and stamina to perform tasks well
  4. Hospital experience a definite plus
  5. Basic Medical Housekeeping Certificate (JCAHO preferred)
  6. Strong Physical ability and stamina to perform tasks well
  7. Ability to communicate easily with different nationalities and adequacy of written and spoken English
Email your Resume

 

Email your resume to jobs@ahdubai.com and please mention the position and specialty you are applying for in the subject.
Doctors |  Nurses  |  Administrative  |  Allied Health Professionals



WORK WITH US

You can also apply for a job vacancy on our Careers page on Linkedin

Please choose from the category below
Doctors
Nurses
Administrative
Allied Health Professionals