Administrative jobs at American Hospital Dubai Administrative jobs at American Hospital Dubai

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Director, Facilities Management Department
Chartered Senior Manager/ Professional Engineer responsible for assuring effective planning, organization, directing, evaluating and administration of the Facilities Engineering and Support Services Department.

  1. Reviews and evaluates existing services and processes. Develops and guides implementation of new and/or modification of services, policies and/or procedures
  2. Responsible for budget development and control, JCIA standards compliance to provide high quality services, reliability and safety
  3. Hands on with tasks at all levels i.e. supervisory staff, contractors, architects and engineers
  4. Monitors flow and quality of work to assure timely completion of tasks and assignments
  5. Maintains and supports in enhancing departmental productivity
  6. Closely interacts and updates the Senior Management on the status of Projects and challenges
  7. Ensures all activities comply with Hospital standards for the Environment of Care

Educational, Experience & Skills Desired:

  1. Chartered Engineer / B.Sc. Engineering
  2. Management Diploma
  3. At least 10-12 years in Senior Engineering Management role in Hospital setup in United Arab Emirates
  4. Must be familiar with UAE facilities regulations
  5. Knowledge of JCIA Standards
  6. Strong presentation and negotiation skills
  7. Multitasking skills to perform a variety of tasks while leading and directing the projects
  8. A wide degree of creativity is essential. Relies extensively on experience and judgment to plan and accomplish goals.
  9. Good knowledge of the latest trends in the field of Speciality
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Customer Service Manager
Under the supervision of the Chief Business Development Officer, develop and drive the Customer Service vision and strategy across the Hospital and the Satellite Clinics.
Key responsibilities include:

  1. Responsible for developing customer service performance matrix and suggest improvements and efficiencies of the team who are responsible to deliver customer interactions across multiple channels of communication.
  2. Develop and coordinate customer service improvement programme that can focus on effectively managing complaints and improving patient experience. Works closely with patients, families, physicians and staff and identifies opportunities for improvement through culture of service excellence and complaints management.
  3. Propose and implements suitable system for customer complaint identification and resolution.
  4. Develop, supervise and direct the Patient Relations and Information desk team to achieve the high level Customer Service standards. Critically evaluate if the standards promoting positive customer relations are being lived out across the organization
  5. Serves as a change agent and works closely with the executive team in identifying priority areas, developing goals, planning improvement and measuring effectiveness
  6. Develops, coordinates and provides ongoing training and education to staff for improving customer service standards and patient satisfaction
  7. Develop and monitor the Customer experience KPIs, dashboards, reporting and insights to determine metrics for operational efficiency and drivers of continuous improvement
  8. Competence to work across all the functions in a complex healthcare environment. Working across the organization in particular with clinical staff (Physicians, Nursing and Allied Health staff) to ensure the complete customer service experience is the best.

Education, Experience & Skills desired:

  1. Bachelor’s Degree or equivalent
  2. At least 5-7 years of customer experience analytics or program experience, ideally in Airline/Hospitality/ Healthcare environment
  3. Knowledge of customer experience standards and industry best practices, customer service frameworks, models and methods
  4. Skills desired in developing training programs and curriculum development and delivering training to develops skills on an ongoing basis
  5. Proactive and driven by passion for customer service
  6. Expertise in MS office and related analytic tools
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Patient Relation Representative, Outpatient Clinics – Western Educated / Far Eastern educated and trained

The American Hospital Dubai is seeking to recruit young energetic, customer care centered and organized Patient Relations Representative for our OPD Clinics. The responsibilities comprises of all the front office functions including patient relations, appointment scheduling, telephone duties, patient registration, insurance verification, filing, cashiering, computer work and serves as an interpreter for the unit.

Key Competencies Desired:

  1. Attention to detail
  2. Customer-focused
  3. Problem Solving
  4. Effective Communication
  5. Initiative
  6. Reliability
  7. Professionalism
  8. Team Oriented

Duties include but not limited to:

  1. Work at the front reception desk, answer phones, greet and communicate with patients and providers
  2. Scheduling, canceling, and rescheduling patient appointments
  3. Checking in patients and properly documenting registration
  4. Insurance verification and verification of patient demographics
  5. Explain and hand out patient’s rights & responsibilities to the patient.
  6. Ensure having updated patients details and signed consent every 6 month’s upon patients attendance to the hospital as per HPP
  7. Inform walk in patients regarding waiting time to ensure better customer care
  8. Getting authorization, collecting co-pays and cash from patients
  9. Entering charges, payments in the computer
  10. Liaise with Insurance & Finance Department
  11. Follow up on all cash outstanding, note all remarks & resolve late charges. All issues related to outstanding delays, changes in charges or charge waver has to be pre approved by the Clinic/Unit manager.  

Duties include but not limited to:

  1. Diploma/Degree with recognized Institution/University
  2. 2-3 years of experience essential in customer service role preferably in healthcare setup or related
  3. Hands on experience in handling insurance verification/cash
  4. Excellent English communication skills are must
  5. Proven computer skills essential
  6. Previous Health care experience highly beneficial/ Medical Terminology /or exposure to medical environment a definite advantage
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Store Assistant – Materials Management Department

Receiving, storing & distribution of all items, conducting staff accommodation inventory and relocation/transfer housing furniture.


  1. Graduate from a recognized university
  2. 5 years’ experience in the distribution of medical supplies
  3. Excellent computer skills
  4. Good communication skills
  5. Private hospital experience preferred
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Housekeeper, Housekeeping – Facilities Management Department

Ensures that the assigned area of responsibility is cleaned according to Hospital policies and procedures. Ensures that the assigned tasks are completed within the duty period and possesses the skills required to operate equipment and is flexible in order to respond to a change of area/task whenever required. Should be aware of the need to use chemicals in a safe manner and to utilize resources economically. Plays an active role in waste management code of practice. Updates Supervisor in advance of any discrepancies, materials requirement, safety clothing and consumables needed to complete the assigned tasks. Ensures equipment is used, stored cleaned and maintained in a safe manner. Completes pending tasks from previous shifts and reports all incomplete assignments in time. Maintains work area’s trolleys and equipment clean and tidy at all times. Ensures safekeeping of housekeeping keys. Ensures that lost and found property is immediately handed over to the security.


  1. Completed elementary education
  2. 2-3 years experience as housekeeper
  3. Strong Physical ability and stamina to perform tasks well
  4. Hospital experience a definite plus
  5. Basic Medical Housekeeping Certificate (JCAHO preferred)
  6. Strong Physical ability and stamina to perform tasks well
  7. Ability to communicate easily with different nationalities and adequacy of written and spoken English
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You can also apply for a job vacancy on our Careers page on Linkedin

Please choose from the category below
Allied Health Professionals