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Contact Patient Experience

If you’d like to share a compliment or concern about your care at American Hospital or one of its branches, please contact American Hospital’s Patient Experience Office on pet@ahdubai.com.

How To Reach Us

Whether you want to book an appointment, submit an online query, or find directions to the American Hospital Dubai main campus or one of our clinics, you will find we are only ever just a touch away.


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Important notes

  • The patient/ next of kin registered with AHD or legal representatives are the eligible individuals to raise a complaint. If you are neither you are welcome to use the general/suggestion form.

  • If the patient is a minor (less than 18 years old) the patient’s parent/ legal guardian/ custodian or next of kin are eligible to submit a complaint on behalf of the patient.

  • To preserve the patient’s rights and privacy this document is considered confidential for the internal use of AHD.

  • Upon receipt of the complaint, the submitter will receive an acknowledgement SMS from AHD.

  • AHD will communicate with the patient regarding the subject matter within 30 days.

Patient Details:

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Complainant Details:

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Complaint Details:

Outpatient:

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Inpatient:

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Attachments:

Complaint letter
Medical reports
Labs
Communications
Other Documents