Patient & Visitor Information / Patients Rights

• All patients have the right to considerate and respectful care at all times by competent personnel. The patient has the right to privacy during examinations, assessments, procedures and treatment.
• The patient has the right to obtain from the physician, sufficient information concerning diagnosis, treatment and prognosis, changes in his/her condition and the causes of such changes, in terms the patient can be reasonably expected to understand.
• The patient has the right to know, by name, the physician responsible for authorizing and performing procedures or treatment. The patient has the right to receive information from the physician that is necessary to give informed consent prior to the start of a medical procedure and/or treatment. Information for informed consent should include a description of the specific procedure and/or treatment, risks involved, alternatives, the expectations for a successful outcome, and the probable duration of incapacitation.
• The patient has the right to examine and receive an explanation of the costs and/or bill regardless of the source of payment.
• The patient has the right to know what hospital rules and regulations apply to patient conduct.
• The administrators of the American Hospital Dubai, the medical staff and all other members of staff are committed to treating and acting on patient concerns and complaints in a fair manner. Complaints and suggestions on services can be submitted in writing through the Service Excellence Coordinator.
• The patient has the right to have all records pertaining to the medical care treated as confidential except as otherwise required by law or upon the patient’s written authorization.
• The patient has the right to obtain a medical report and a copy of the medical test results from the Medical Records Department upon request and written authorization by the patient.
• The patient has the right to assistance in obtaining consultation or second opinion with another physician at the patient’s own request and expense.
• The patient has the right to appropriate assessment and management of pain. The patient’s right to pain management is respected and supported. Your physician and nurse will assess your pain and involve you in decisions about pain relief measures to minimize your pain.
• The patient has the right to refuse treatment for any or all of the care offered. When refusal of treatment prevents the provisions of appropriate care in accordance with ethical and professional standards, the potential consequences are explained to the patient and the relationship with the patient may be terminated.
• The patient has the right to refuse examination or follow-up of their treatment details by any person not directly responsible for their care. Persons who are not directly involved in the patient’s treatment will obtain permission to attend the case discussion, examination and/or treatment.
• The patient and his/her family has the right to participate in the care decision making and the right to have an interpreter (upon request and availability) if the language presents a barrier to understanding.
• The AHD is committed to provide terminally ill and dying patients with decent and compassionate care respecting their unique needs, according to the Local Law and Regulations.