Patient & Visitor Information / Patients Responsibility

• It is anticipated that patients will follow the treatment plan recommended by the physician responsible for their care.
• Patients are responsible for the consequences if they refuse treatment or do not follow the physician’s instructions.
• Patients are expected to ensure that the financial obligations for their healthcare are met.
• The patient has the right to examine and receive an explanation of the costs and/or bill regardless of the source of payment.
• Patients are expected to follow hospital regulations, policies and requirement affecting their care and conduct.
• Patients should be considerate of the rights, privacy and comfort of other patients and hospital personnel and property. They are asked to assist in control of noise and limit the number of visitors to no more than two at any time. In special circumstances, visitations may be inadvisable on a temporary basis.
• The patient is expected to provide information about past illnesses, hospitalization, medication, allergies and other matters (including providing medical reports) relating to their health history that need to be known by those involved in the patient treatment.
• The patient is expected to respect the priority given to emergency patients and to show consideration to other patients.
• The patient is expected to secure appointments as per the recommendations made by the physician as per the time frame and to attend the appointment on time. The patient will inform the Call Center within 24 hours in the event of a cancellation of appointment.
• The patient will take full responsibility in the event of refusing of test studies, examinations, follow up appointments, admissions and /or treatment.
• The patient and his/her family and visitors will observe and adhere to the safety regulations of the hospital which include:
  • No smoking policy
  • Hand Hygiene
  • Fire & Safety Plan
  • Non-interference in any medical equipment and patient care activities
  • Only small flower arrangements will be accepted. The passage hall ways are to be clear of flower arrangements
  • Only patients and/or authorized “sitters” will be allowed to consume food in the patient’s room
  • Only single servings of externally prepared food will be allowed into the hospital
  • All visitors will be asked to present to the Reception Areas in order to be issued a visitor badge
  • Department specific visitor restrictions will be adhered too and the hospital-wide visiting hours are 10h00-22h00 daily.
• The patient and his/her family & visitors will take full responsibility for any damages resulting in repairing /replacement costs for the hospital, as a result of direct misuse and manhandling of any of the hospital furnishing, property and equipment. This responsibility will include lost property noted during the vacating of the patient rooms.