American Hospital Dubai: Customer Service Program

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At American Hospital we believe in “Feel better, Heal better”. We are committed to providing compassionate and quality service to our patients and customers.

MOur lively, energetic and fun-filled Service Excellence program based on Ron Kaufman’s ‘The Secretes of Superior Service’ ensures that all our colleagues are properly trained to provide high level of Customer Service. The program is run in four modules of 2 hours each.

Module I
	Fly Over Rising Expectations.
	Build an Excellent Service Mindset.
Module II
	Climbing the Stairs of Customer Value.
	Outstanding expatriate benefit packages.
Module III
	Bounce Back through Service Recovery.
	Appreciate Complaining Customers.
Module IV
	Take Personal Responsibility.
	See the World from your Customer’s Point of View.